Site Reliability Operations Analyst - Commercial

A World-Changing Company

Palantir builds the worlds leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.

This position requires a combination of project management, process optimization, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

Core Responsibilities

• Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
• Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when weve exhausted all that we can possibly do.
• Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
• Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

• Extraordinary judgment and composure in high-pressure situations.
• A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
• Proven track record of developing effective and collaborative relationships with customers.
• Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
• Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.

What We Require

• Ability to travel 25-75%, varies by location and team.
• 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.

Salary

The estimated salary range for this position is estimated to be $93,000 - $160,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individuals relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance

Employees are automatically covered by Palantirs basic life, AD&D and disability insurance

Commuter benefits

Relocation assistance

Take what you need paid time off, not accrual based

2 weeks paid time off built into the end of each year (subject to team and business needs)

10 paid holidays throughout the calendar year

Supportive leave of absence program including time off for military service and medical events

Paid leave for new parents and subsidized back-up care for all parents

Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation

Stipend to help with expenses that come with a new child

Employees can enroll in Palantirs 401k plan