Dir., SMB Seller Risk Management

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
The Director, Global SMB Seller Risk Portfolio Management will report to the Senior Director of Global SMB Seller Risk Management. You will work closely with Small Medium Business (SMB) leaders, Risk Products for infrastructure, Decision Science, Fraud Operations, and Engineering to execute on the portfolio management seller risk roadmap that you and your team will develop to mitigate identity and synthetic fraud as well as seller risk (e.g., credit).

Global Fraud Prevention resides in the Global Risk Management (GRM) organization that supports various business lines in optimizing risk and rewards to enable profitable business growth within risk appetite. You will lead a team of global risk professionals focusing on managing portfolio management strategies to support the growth of SMB line of business across multiple regions with key focus on the US, UK, and EU markets. Areas of responsibility include but not limited to overall portfolio management strategy in risk grading, money movements, incident management, rule optimization, fraud operations oversight, etc. You will be partnering with SMB Business Unit leaders in executing Business Unit roadmap and OKRs while balancing company risk appetite.

Job Description:

Your way to Impact

• You will provide thought leadership to cross-functional leaders in multiple Product teams, P&L owner, Finance, and Operations to grow the business while achieving key business objectives
• You will work closely with business stakeholders to develop portfolio management roadmap to support profitable business growth and trade-offs. Defining team objective and execute on those objectives to drive profitable growth across different regions.
• Prioritize work for your team and functional partners
• Provide best user experience through the lens of risk-grading while identify automation opportunities throughout user journey.

Your day-to-day

• Lead multiple teams to become center of excellence in SME Seller portfolio management. By developing a framework for different risks and developing strategies to optimize the trade-off between risk and rewards
• Work collaboratively with multiple cross functional teams to prioritize and execute on a multi-year roadmap that you will develop and get buy in agreements from key stakeholders. Execution excellence is the key.
• Develop risk professionals and team to become a top performer in both thought leadership and execution.
• Strong communicator and educator to demystify seller risk management and bring transparency across business
• Be a voice of risk management and help solve complex problems within defined risk box

What do you need to bring

• 15+ years of experience in financial technology, banking, or payments with deep subject matter expertise and execution in managing data-based strategies to separate fraud and credit risks in deposits, credit cards, or acquiring products.
• Have experience managing consumer or Small Medium Business (SMB) fraud and credit risk in the US, UK, or EU. Experiences in multiple markets is a plus.
• Knowledge of existing/emerging regulatory frameworks related to consumer and SMB.
• Have experience in a Fintech working with Product and Engineering organization is a plus
• Proven track record in driving positive outcomes between risk management and business leaders
• Excellent project management skills, well organized, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure
• A high-level of intellectual, professional, and interpersonal agility/flexibility, combined with strong analytical/problem-solving skills
• Strong ability to inspire/foster an inclusive/diverse culture
• Demonstrated ability to build/maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation
• Strong communicate skills in explaining complex matters in a simple and clear manner
• Experience in partnering with senior business stakeholders, particularly in the context of a rapidly evolving environment

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.