National Vice President - Retirement Operations
Apply NowCompany: Sienna Senior Living
Location: Markham, ON L3P 8P3
Description:
Sienna Senior Living (TSX: SIA), is one of Canada's largest owners and operators of 86 seniors' living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long-Term care to seniors/residents and their families. At Sienna, we empower over 12,000 team members across Ontario, British Columbia, Saskatchewan and Alberta to help residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!
Reporting to Sienna's Executive Vice President, Retirement Living, the National Vice President, Operations-Retirement Living, serves as a senior leader responsible for leading and supporting 5-6 regional Vice Presidents across Aspira Retirement nationwide. This strategic and influential role provides enterprise-wide leadership to ensure consistency, excellence, and performance across all 49 (and growing) Aspira homes. The National VP will oversee and align regional operations to drive strong occupancy and financial performance, build high-performing regional and site-level leadership teams, and ensure the consistent delivery of exceptional resident experiences that reflect the Aspira promise.
The successful candidate brings deep expertise in retirement living operations and a proven track record of leading through others at a national or multi-regional level. This individual will be accountable for embedding operational discipline, scaling best practices, and translating strategic priorities into actionable, measurable outcomes that elevate performance, resident satisfaction, and organizational success.
What You'll Do:
Who you are:
What you need to know:
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
Reporting to Sienna's Executive Vice President, Retirement Living, the National Vice President, Operations-Retirement Living, serves as a senior leader responsible for leading and supporting 5-6 regional Vice Presidents across Aspira Retirement nationwide. This strategic and influential role provides enterprise-wide leadership to ensure consistency, excellence, and performance across all 49 (and growing) Aspira homes. The National VP will oversee and align regional operations to drive strong occupancy and financial performance, build high-performing regional and site-level leadership teams, and ensure the consistent delivery of exceptional resident experiences that reflect the Aspira promise.
The successful candidate brings deep expertise in retirement living operations and a proven track record of leading through others at a national or multi-regional level. This individual will be accountable for embedding operational discipline, scaling best practices, and translating strategic priorities into actionable, measurable outcomes that elevate performance, resident satisfaction, and organizational success.
What You'll Do:
- Develop and execute high-impact national and regional operational plans that drive occupancy growth, financial performance, resident satisfaction, and team engagement-ensuring consistent fulfillment of the Aspira promise across all regions.
- Provide strategic leadership to the Vice Presidents of Regional Operations, ensuring they are equipped, empowered, and held accountable for driving operational excellence in every home-including consistent delivery of high-quality experiences in culinary, clinical care, lifestyle programming, and overall resident well-being.
- Champion execution of enterprise strategies across all regions, ensuring teams are aligned and prepared to implement programs and initiatives developed by functional experts (e.g., clinical, culinary, engagement), while holding leaders accountable for performance and outcomes.
- Create a culture of accountability and engagement, building and aligning a high-performing leadership team that inspires team member commitment and delivers on performance expectations.
- Act as a visible, purposeful senior leader who models the organization's purpose, vision, and values - fostering a culture that supports resident-centered care, innovation, and team member growth.
- Serve as a key interface with regulatory bodies, community stakeholders, and internal partners, maintaining focus on operational goals while proactively removing barriers and ensuring compliance.
- Continuously analyze performance trends and business risks, using data and insight to anticipate needs, prioritize resources, and enable homes to respond quickly and effectively to changing demands.
- Strengthen leadership bench strength across the country, ensuring succession readiness and consistent leadership capability in every home and region.
Who you are:
- You are a seasoned senior leader with at least 10 years of experience leading national, multi-site operations, with a strong preference for deep expertise in the Retirement Living sector. You bring proven operational leadership within this unique environment-or a similarly complex healthcare or hospitality setting-demonstrating sound business acumen, a track record of delivering results, improving performance, and driving accountability at scale.
- You lead with clarity and purpose, empowering others while ensuring high standards and consistent execution. Collaborative and practical, you focus on outcomes and adapt your leadership style to meet challenges head-on.
- You have a university degree and bring strong financial, operational, and analytical acumen. You interpret data and performance metrics to identify trends, draw insights, and proactively drive decisions that improve quality, mitigate risk, and strengthen outcomes. You engage confidently in meaningful discussions with the Senior Executive Team, cross-functional partners, and direct reports, offering thoughtful perspectives on opportunities and challenges.
- You are passionate about seniors living and committed to delivering exceptional resident experiences. You model the organization's values in your leadership and are willing to travel up to 50% of the time to stay connected with teams and homes.
What you need to know:
- We are committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience
- You must successfully pass a Background Check
- Competitive, attractive compensation and benefits package will be offered to the selected candidate
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.