Director of Knowledge Management

Wilson Elseris a leading defense litigation law firm with more than 1,250 attorneys in 44 offices throughout the United States. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 43rd in the National Law Journals survey of the nations largest law firms. Were also Mansfield Certified Plus and a Women in the Law Forum Gold Standard Law Firm.

Wilson Elser is seeking a Director of Knowledge Management who will lead the firms overall Knowledge Management and Information Governance functions and will be responsible for executing strategies at Wilson Elser to improve the experience of our attorneys across all practices and business domains. Under the direction of the Chief Information Officer, this position will require a collaborative leader who works well with not only all client service and practice teams but also technically driven operational teams while maintaining alignment with top-line business goals. This leader must be able to contribute a clear, multi-faceted program to execute the vision collectively designed by executive stakeholders throughout the firm.

This position can be based in any of our U.S. office locations.

Key Responsibilities:

• Designing and leading the Knowledge Management program.
• Building knowledge sharing systems that provide contextual information to fee-earners and clients when and where needed.
• Expanding and maintaining our knowledge library, including client guidelines, precedent documents, legal memos, and other materials.
• Designing and supporting the firms knowledge and business processes.
• Building out the firms experience management capabilities.
• Leveraging modern data architecture and taxonomy, large-language modeled programs, including Generative AI platforms, and Microsoft-based automation tools to build a robust matter experience/profile data model.
• Developing KPIs that generate the possibilities for firm leadership to make data-driven business decisions and provide a competitive edge.
• Providing content expertise in searching matter experience databases for specific transactions using specific matter attributes.
• Providing technological expertise and guidance to firm leadership while overseeing the development of guidelines for practice teams.
• Collaborating with department managers to develop and deliver user-centric solutions to improve practice group and attorney experiences.
• Understanding, advocating, and executing information governance policies, SOPs, and programs that mitigate risk throughout the firms knowledge and client/matter information systems.
• Driving cultural change, at scale, by encouraging a vision of collective sharing, learning, innovation, and service-minded client satisfaction.
• Remaining current with knowledge trends, legal technology trends, law firm business trends, and legal developments, while promoting this information across the firm and with the senior management team.
• Overseeing information research/library, eDiscovery, document management, attorney work product, and implementing non-invasive data governance best practices.

Qualifications

Reporting to the Chief Information Officer, the ideal candidate will have at least 3 years of explicit knowledge management, operations management, process improvement, marketing operations, legal practice, or legal operations experience in a law firm or legal operations setting preferred. Bachelors Degree is required. An advanced degree in a relevant field (MLIS, MBA, JD) is preferred.

• Strong operational experience with a deep understanding of technology and business process improvement methodologies in law firms.
• Aptitude for building relationships and fostering a collaborative approach to working with internal clients across practice groups and departments.
• Experience scaling innovation through process in a professional services firm
• Ability to empathize and engage with attorneys to look at processes and service delivery through a business lens.
• Ability to leverage and grow team members experience around project management, innovation, and process.
• Excellent project management and critical thinking skills with a focus on innovation and change management.
• Exceptional communication, collaboration, and team leadership skills.
• Excellent computer skills, including Microsoft Office and SharePoint.
• Advanced knowledge of relevant technology systems and applications used in law firms and/or legal departments, in this arena, such as: LexisNexis,Westlaw,Sharepoint Online,Microsoft 365, Azure SQL, Power BI, Fabric,IManage Cloud,eDiscovery Platforms (Reveal, Relativity, iPro),Litera Foundation.

A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Salary Range:

$225,000-$250,000USD