Senior Technical Services Engineer

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range

$101,000.00-$138,800.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.

We are seeking a passionate and experienced Sr. Technical Service Engineer to join our Engineered Products (EP) group, based in either Waterville, Ohio, or Etowah, Tennessee. This role is pivotal in supporting EP's fiberglass markets by acting as the lead technical contact for customers and the subject matter expert on customer technical requirements. You will be the bridge between customers, R&D, and production teams, leading projects that drive new business and excellence.

General Requirements:

• Serve as the technical subject matter expert on selected market segments and customer requirements.
• Develop a deep understanding of customer technical requirements, goals, competitor capabilities, and emerging technologies to create and implement effective technical sales strategies.
• Build and maintain robust technical relationships with customer manufacturing operations by providing superior technical and administrative support.
• Cultivate strong relationships with key personnel across Operations, Product Management, R&D, Process Engineering, Commercial, and Customer Service teams.
• Actively support ongoing and new technical projects.
• Identify product and market trends, suggest new applications and products for development, and support new product development projects.

Key Responsibilities:

• Provide direct technical support to customers in North America for the Glass Fibers market.
• Excel in understanding and translating the customer's technical needs and fitness-for-use requirements into JM products, designs, development, applications, and project management.
• Act as the primary interface between JM's R&D engineers and customer employees for product application information and technical product details.
• Offer pre-sales assistance, product education, and post-sales support.
• Translate strategic growth opportunities into focused new product development projects.
• Participate in customer product development processes, ensuring JM products are specified and aligned with JM's production capabilities.
• Communicate market intelligence to support product and process development or modification.
• Lead customer product issues through root cause analysis and resolution.
• Manage special projects as assigned by the Senior Product Manager - Glass Fibers NA.
• Provide technical service to operations when customer issues arise for existing and new products.
• Optimize existing products based on fitness-for-use requirements.
• Stay updated on competitor technologies and product platforms.

Qualifications:

• Bachelor's degree in engineering or chemistry; chemical engineering preferred.
• 5+ years of engineering experience in a manufacturing environment.
• 3+ years of experience in the glass fibers or polymer industry preferred.
• Expert problem-solving skills, with automotive-facing 8D/RCCA experience preferred.
• Ability to translate complex technical needs into robust products.
• Strong project management skills with the ability to manage multiple projects independently.
• Solid research skills, including the ability to understand and communicate technical information and statistical data.
• Excellent collaboration skills to interact effectively with operations, customers, technical services, sales, marketing, and quality personnel.
• Proven leadership skills to guide individuals or project teams to achieve milestones and objectives.
• Ability to work independently and manage competing priorities.
• Proficiency in MS Office Suite and statistical software (e.g., Minitab).
• Strong communication skills, both verbal and written, with all organizational levels.
• Willingness to work in a production environment and lift, carry, push, or pull up to 25 pounds.
• Experience supporting an ISO9001 Quality Management System.
• Travel required: ~30%.

Why Join Us?

• Innovative Projects: Engage in impactful projects that push the boundaries of technology and innovation.
• Supportive Environment: Work within a collaborative team that fosters growth and professional development.
• Career Growth: Benefit from opportunities to advance your career within a leading global company.

If you're ready to take your technical expertise to a company that values innovation and collaboration, apply now to join Johns Manville!

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM's Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.