Program Manager
Apply NowCompany: Mobile Communications America, Inc.
Location: Lutherville Timonium, MD 21093
Description:
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Carrier Program Manager in Timonium, Maryland to support our fast-growing In-Building Wireless Solutions division.
The Carrier Program Manager will oversee operations and business development for MCA's Wireless Carrier business within the Mid-Atlantic Region for our fast-growing In-Building Wireless Solutions business. The Carrier Program Manager reports to the Director of Operations and will be responsible for the overall management of MCA's regional Wireless Carrier business, which includes, but is not limited to, relationship management, customer happiness, growing the business, ensuring operational excellence, timely and profitable completion of wireless communication construction projects within the region. The manager will have responsibility for leading the assigned project management team, subcontractors and working closely and collaborating with other internal stakeholders. Our service teams are a differentiator for MCA and this position is critical to building and growing an effective, high quality and motivated team.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:
WHAT YOU WILL BRING TO THE TEAM:
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle upfit, security video and access control systems, Distributed Antenna Systems (DAS), remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, and it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
#LI-AH1
The Carrier Program Manager will oversee operations and business development for MCA's Wireless Carrier business within the Mid-Atlantic Region for our fast-growing In-Building Wireless Solutions business. The Carrier Program Manager reports to the Director of Operations and will be responsible for the overall management of MCA's regional Wireless Carrier business, which includes, but is not limited to, relationship management, customer happiness, growing the business, ensuring operational excellence, timely and profitable completion of wireless communication construction projects within the region. The manager will have responsibility for leading the assigned project management team, subcontractors and working closely and collaborating with other internal stakeholders. Our service teams are a differentiator for MCA and this position is critical to building and growing an effective, high quality and motivated team.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:
- Providing leadership to align, motivate, enable, support and build a positive work environment for the team
- Providing leadership to ensure project execution with expected levels of quality and customer satisfaction.
- Building long-term customer relationships, ensuring customer happiness and enabling repeat business.
- Developing goals and strategies to support MCA growth.
- Ensuring compliance with MCA deployment practices and policies.
- Responsibility for the success of the Wireless Carrier Program.
- Supporting presales quote process and enabling sales success.
- Finding, developing, and retaining talent.
- Facilitate regular regional meetings to coordinate and align stakeholders.
- Responsibility of project financial performance, to include management and forecasting of revenue recognition.
- Envisioning and driving organizational process improvement efforts.
- Collaborating with internal stakeholders to drive business improvement.
- Enabling safety-driven culture for all operations.
- Ensuring compliance with applicable codes, regulations and policies.
WHAT YOU WILL BRING TO THE TEAM:
- 10+ years of industry experience in telecommunications, wireless, wireline, or enterprise construction projects.
- 5+ years of experience leading complex technical projects and network operations.
- Strong skills in negotiation, problem-solving, and communicating effectively with cross-functional teams, executive management, vendors, and subcontracting teams.
- Experience managing large teams.
- Up to date with DAS and Small Cell markets and industry trends, including technology, construction, and application within complex urban areas.
- Experience in project management software and project management methodology.
- Bachelor's degree with a technical or business focus.
- PMP Certification is a plus.
- OSHA 30 Certification is a plus.
- Excellent communication, presentation, and teamwork skills.
- High-level of organization and attention to detail.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle upfit, security video and access control systems, Distributed Antenna Systems (DAS), remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, and it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
#LI-AH1