Armeta Analytics

Apply Now

Company: Armeta Analytics

Location: Dallas, TX 75217

Description:

Job Title

Client Success Architect Level 2

Job Location

Dallas, TX

Required Commitment

Available for the possibility of being in-office or on-site for 5 days a week
Might be at a moment's notice

45+ hours a week baseline
40 hours of assigned work
1 hour a day of practice development and skills enhancement

Required Attributes

Persona

Client-First Mindset
"Makes someone else's life easier."
Behaves in a manner that clients specifically request their participation/staffing on a project (minimum is being able to be "put in front of a client")
Understands the seriousness of client needs/assignments
Makes work a priority in their life

Go Getter
Self motivated, looks/asks for work
Doesn't take cover to avoid being asked to do more
Excited to wake up and go to work
Hand holding not required

Goes the Extra Mile
Pro-actively assists with recruiting, brainstorming, etc.
Wants to make a difference, not just get paid
Constantly wants to be better ... and willing to push into non-comfort zones

On the Job Traits

Can-Do Attitude
Starts at "Yes, problem solver - does research, asks questions, thinks creatively
Gets around barriers (exhausts reasonable avenues, before asking for help)
Resilient and adaptable (e.g., productive in imperfect work environments, such as a client site accommodations)

Creator
Thinks in opportunities
Brings forward recommendations, not problems
Provides critical feedback ... but is never critical, and on the flip-side, is able to receive critical feedback and use it constructively ... not defensive, nor excuse-ridden

Expert
Wants, and takes action, towards becoming recognized and known as an expert/leader

Reliable
Fights for a solution and solves the actual problem
Not satisfied with "having an excuse"
An integral part of a small team
On-time and on-budget
Always meets deliverables/promises, or communicates as EARLY as possible
Takes care of housekeeping without oversight (e.g., TimeTracker)

Job Overview

The Client Success Architect Level 2 will play a leadership role in the development process for enterprise data warehouse, data management and reporting systems. Services include data works, development of strategic roadmaps, and intellectual property tools. The role requires an understanding of enterprise data models and utilization of both relational and dimensional data sources. This position plays a key role in the training and development of others.

Job Responsibilities
Using assigned customer data files, review and confirm mapping sources
Seek out and schedule training to advance your knowledge and abilities
Regularly train and mentor other Client Success Engineers; Participate in career coaching process
Design and implement data marts necessary to consume the data warehouse data
Perform detailed analysis of the data (via SQL) to confirm assumptions about the data
Create and maintain technical design documentation
Perform quality coding to specifications for project preparation and completion
Attend and sometimes lead team meetings and report findings
Contribute to team's work preparation creating data lists and mapping for teams review
Attend and sometimes lead team meetings and report findings
Demonstrate and verify data migration
Meet and greet clients and perpetuate the customer service focus
Make team introductions to client
Design database back-up and restoration strategy
Make and confirm documented changes to programming
Performance monitoring and tuning
Create user accounts and assign permissions based on user database access levels
Assign and assist in troubleshooting hardware and software issues on servers and other devices
Attend training meetings
Prepare Statement of Work Proposal
Capture Business Requirements
Develop and manage issues log
Review meeting minutes and compare to progress chart
Test all deliverables to ensure quality prior to hand-off
Mentor, train, and lead assigned team members and develop talent
Take sales calls and respond to inquiries from potential clients and lead initiatives
Network to generate leads
Manage a variety of viewpoints to build consensus and create meaningful outcomes
Submit accurate time and expense reports
Other duties as may be assigned

Job Requirements
5-7 years' experience with data extraction and management in a customer centered environment
Experience processing data, data cleansing and data transformation
Experience with Extract Transform Load (ETL) concepts and technologies
Experience writing SQL queries and stored procedures or learn them quickly
Solid experience with SQL Server and SSIS
Experience with formal database architecture and design
Experience reading and writing requirements and technical specification documents
Experience coding software according to published standards and design guidelines
Advanced knowledge and use of Excel
A bachelor's degree in computer science, information systems, or a related discipline
Planning and managing complex projects including budget people, processes, and schedule
Experience designing database back-up and restoration strategy
Experience documenting changes to customer data programming
Lead team meetings and evaluate findings; verify data migration
Work with IT to design and deploy secure server mapping and warehousing processes
Ability to use data and insight to confirm conclusions and support decision making
Ability to manage a variety of viewpoints and build consensus, creating meaningful outcomes

Additional Functional Qualifications
An experienced team leader with mentoring experience and qualities
An ability to direct processes and people for optimum outcomes
Self-motivated with a sharp customer focus
Enthusiastic about learning large and complex systems
Detail-oriented with strong organizational and analytical skills
Results-driven with the ability to take initiatives and meet deadlines
Able to multi-task in a fast-paced, dynamic environment
Able to work flexible hours as needed to complete project expectations in a timely manner
Very good written and verbal English skills
A creative thinker with demonstrated ability to visualize data solutions
Ability to think analytically and solve problems
Fosters respect among team members

Similar Jobs