Aso Dir, Mental Health

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

SHIFT II (8:00 A.M - 4:00 P.M)

Job Description

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the supervision of the CPEP Administrator, The Assistant Director will manage the day-to-day operational, administrative and non-clinical functions of CPEP and each of its areas. This includes the main CPEP, EOIJ, MCI-J and Registration areas. The Assistant Director also manager the Assistant coordinating managers and clerical associates that work in CPEP.

• Direct, manage and support the day-to-day functions of the CPEP Assistant coordinating managers and clerical staff which includes evenings, weekends and holidays.
• Develop working relationships with all clinical partners i.e. medical directors and nursing directors, to further develop clinical/non-clinical short- and long-term goals.
• Ensure that all clerical registration protocols are complete, thorough and accurate on a daily basis. This includes demographic collection, insurance information, MSPQ, palm vein enrollments, work queue compliance, consents and Co-pay collection.
• Develop and maintain ongoing education of EPIC registration process, revenue cycle work queues and the appointment scheduling for the outpatient practices.
• Provide daily, weekly and monthly reports validating registration process is complete and up to date.
• Oversee the clerical associates and Assistant coordinating managers weekly and monthly staffing schedules for assigned tour, seven days a week and holidays.
• Complete and maintain annual employee evaluations.
• Conduct daily, weekly, monthly and/or as needed staff meetings.
• Opens and follows up on service tickets/work orders as needed for all issues related to their work space i.e. environmental services, facilities, telecommunications and information technology.
• Maintain working knowledge of Downtime processes, preparation, forms and boxes.
• Effectually demonstrates Management By Walking Around (MBWA) in all areas of assigned responsibility on a daily basis.
• Ensures adequate administrative supplies are available when needed in the CPEP for frontline staff.
• Maintains the CPEP stocking par level and inventory to ensure that the right amount of supplies are available at the time of need.
• Participates in all patient experience initiatives.
• Participates in all PI/QI initiatives.
• Communicates work-related issues/problems to Administrator for appropriate follow-up.
• Attends meetings as assigned/scheduled.
• Assists/Covers in other areas as assigned.
• Perform other duties as assigned.

Minimum Qualifications
1. Master's Degree in Public Administration, Public Health, Health Care Specialization, Social Work, Psychology or related field; and
2. Three (3) years of increasingly responsible experience in hospital or regulatory agency administration, with particular emphasis on development and evaluation of mental health delivery services; or
3. Possession of a valid license and current registration to practice in a mental health field issued by the New York State Education Department (NYSED).

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button:

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs