Deputy Director, Service Design Production

Job ID: 11260

Business Unit: Metro-North Railroad

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Service Design

Date Posted: Apr 7, 2025

Description

POSTING NO.

11260

JOB TITLE:

Deputy Director - Service Design Production

DEPT/DIV:

Operations Administration/Service Design

WORK LOCATION:

420 Lexington Avenue, 12 th floor

FULL/PART-TIME

FULL

SALARY RANGE:

$ 115,563 .00 - $ 150,371 .00

DEADLINE:

April 14, 2025

This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

This position manages and directs Metro-North Railroad's (MNR) Service Design Scheduling team (train and equipment) in support of short and long-term strategic plans.

Responsibilities:

Oversee and direct work of the Service Design Scheduling group regarding the development and evaluation of periodic schedule changes including:

• Develop service change proposals that are cost-effective and will enhance service to our customers.
• Evaluate customer impacts and operating impacts (including costs) of specific proposals.
• Manage the schedule development team as they prepare train, equipment , and crew schedules. Ensure schedules are feasible, meet customer requirements , and allow for maintenance windows.
• Coordinate schedules with other rail operators (Amtrak, NJ TRANSIT, CDOT) to ensure that all schedule changes work with MNR and are included in MNR operating documents.
• Review and analyze operating performance with the Transportation, Maintenance of Equipment (MOE) and Maintenance of Way (MOW) Departments to identify recommended schedule adjustments.
• Oversee the production of operating schedule booklets at each schedule change.
• Produce operating bulletin orders to effect schedule changes including spring and fall changes, as well as interim adjustments and temporary schedule changes.
• Oversee the management of relevant schedule databases to ensure that schedules are published to internal- and external-facing systems accurately and timely.

Oversee and direct all work of the Service Design Scheduling group regarding the monitoring and periodic recommended revision of Metro-North equipment plans:

• Conduct analysis of ridership data.
• Oversee the development of equipment programs to accommodate new schedules, changes in ridership or infrastructure.
• Manage equipment program development to maximize equipment utilization and minimize car-miles and associated propulsion expense.
• Evaluate both customer and operating impacts of equipment plan changes.
• Prepare special programs for holiday periods and special events.
• Oversee the production of standee reports.

Participate in the Emergency Management Task Force, including:

• Annual updates of the Alternative Service plans included in the Metro-North Emergency Plans ("Red Book").
• Assist the Director of Service Design and Production in working with Operating departments during operational emergencies as needed to adapt/develop and implement service plans and schedules to respond to the particular circumstances of the situation. Produce special schedule documents for distribution internally and to the public.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.

Required Qualifications:

Required Knowledge/Skills/Abilities:

• Extensive knowledge of rail transit or other transportation operations.
• Excellent ability to evaluate impacts of potential service changes on our customers and on MNR operations.
• Detail-oriented with strong organizational, analytical, problem-solving, and planning skills.
• Excellent interpersonal skills with the ability to communicate effectively with internal departments, the public , and various types and levels of public agencies.
• Demonstrated leadership and management skills with the ability to train, motivate, and foster teamwork.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Strong quantitative reasoning skills .
• Excellent planning and organizational skills with the ability to develop strategic initiatives.
• Strong ability to operate effectively in high-pressure situations in a flexible and adaptable manner.
• Strong ability to exercise a high level of independent judgment and decision-making.
• Working knowledge of Microsoft Office Suite and/or comparable applications, (i.e. Word, Excel, PowerPoint).

The Following is/are preferred:

• Strong knowledge and understanding of Metro-North Railroad Operations.

Required Education and Experience:

• Bachelor's Degree in Transportation Planning, Planning, Business , and/or related field. Demonstrated equivalent experience, education , and/or technical credentials to include an additional four (4) years of related experience may be considered in lieu of degree.
• Minimum of eight (8) years of experience in planning and/or service development , preferably in a transportation environment. In place of experience in planning or service planning, a minimum of eight (8) years progressively more complex experience in passenger rail operations.
• Minimum of six (6) years of experience managing professional staff and/or projects.

The following is/are preferred, but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:

• Graduate Degree in: Transportation Planning, Engineering, Planning, Business, and/or related field.

Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.