Sr. AV Programmer

Matrix Video Communications is a Canadian audiovisual and media production solutions company that was established back in 1994. The changing pace of technology has created a number of opportunities as well as challenges, and we are proud to have continued to work together as a team to grow and innovate throughout the decades. Some of our audiovisual solutions include videoconferencing systems, digital signage solutions, video walls, split-meeting room configurations, and more. Come join our awesome team as an Sr. AV Programmer and be a part of our story! The Senior Audiovisual Programmer role will require the candidate to provide programs and configurations for new and existing AV systems.

Essential Duties and Responsibilities:

• Pre-sales support - Assist with the selection of control systems for designers and sales team.
• Provide programming time estimates for sales team.
• Pre-programming - Build a base program based on bill of materials, drawings and scope of work. Work with Sales Account Managers to establish customer needs and expectations for system function and GUI design.
• Remote programming - Assist Installers/Technicians in loading, testing the program and performing modifications.
• Configuration of supporting equipment and system configuration tasks which may include network switch configuration, building IP tables, working with client IT individuals to establish network requirements.
• Service call support - Support our team of field Technicians with service calls related to program or control issues.
• On-site programming or troubleshooting when remote programming is not possible, or when a site visit would be more efficient to solve issues.
• On-site final testing and commissioning of system
• Provide documentation for operating the system
• Maintain communications with Scheduler, Installation Managers and Account Managers on status of project and task lists.
• Willing to work overtime as needed (time in lieu) to meet promises to clients.
• Willing to work out of town, as overnight travel will be required from time to time.

Skills and Abilities:

• Ability to work and think independently and work under tight deadlines.
• Read and interpret electronic schematics and architectural blueprints.
• Troubleshooting, quality checks, servicing abilities, problem solving abilities.
• Must be organized and detail oriented.

Education and/or Experience:

• Minimum of 4 years of audiovisual integration experience.
• Certifications in Crestron/Extron/AMX/QSC programming required.
• Post-secondary education in Electronics, Computer Science, Networking or a relevant field is preferred.
• AVIXA CTS or CTS-I Certification.
• Other Industry recognized training: Crestron, Biamp, Extron, QSC, Dante, CompTIA.

Company Benefits:

• Join our team and work for a well established family-owned business!
• We offer a competitive compensation package.
• Comprehensive 100% employer-paid benefits, including coverage for Dental, Vision, Health (including paramedical services such as massages, chiropractic, acupuncture, etc.), Critical Illness Insurance, Long-Term Disability, Life Insurance, and Accidental Death and Dismemberment.
• Paid holidays, flex days, with additional paid time off during Christmas.
• Fun days to keep all our employees connected whether they are in office or onsite.
• Company-provided work laptop and cellphone to support your work activities.
• Employee Assistance Program (EAP) dedicated to supporting personal health and well-being.
• Lots of training and development opportunities.
• Equal opportunity employer with a focus on creating a diverse, equal, inclusive, and belonging (DEIB) work environment.
• Great employee discount programs with our leading partners (Telus, Perkopolis, Co-Operators, etc.).
• And much more!

Apply now to join our amazing team!