Information Systems Specialist
Apply NowCompany: Rio Hondo College
Location: Whittier, CA 90605
Description:
Posting Details
Position Information
Job Number
CLA00536P
Position Title
Information Systems Specialist
Position Type
Classified Full Time
Percentage Employee
100%
Number of Months Assignment
12
Starting Date
As soon as possible
Current Work Schedule
Monday - Friday 10:00am - 6:30pm. Days and hours of employment may change depending on District needs.
Salary Range
40
Salary
$7,032.87- $8,997.45 monthly - Successful candidate will start at step 1 except in cases where District deems appropriate.
Shift Differential
FLSA
Non-Exempt
Location
Main Campus
Department
Information Technology (Dept)
Open Date
04/07/2025
Closing Date
04/21/2025
Open Until Filled
About Rio Hondo College
About Ro Hondo College
Ro Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Ro Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.
Strengths
Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College's 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.
Ro Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students' success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve.
Ro Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.
Ro Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor's degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team, top-notch athletic teams, student leadership opportunities, travel abroad experiences and more.
In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Ro Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.
Basic Function
Under the direction of an administrator or manager, answers calls and responds to emails from customers looking for answers to their software and hardware problems; provides remote customer support and technical service using problem solving techniques for installation, maintenance, education, and documentation of a variety of software and hardware technologies; escalates unresolved issues within the Information Technology Services (ITS) Department.
Representative Duties
1. Acts as a single point of contact for phone calls and emails from staff and students regarding IT issues and queries. E
2. Manages helpdesk tickets and workflow priority; communicates with clients and provides in-person assistance when needed. E
3. Installs, makes changes, and repairs computer software; applies patches or performs troubleshooting techniques to identify issues to be resolved. E
4. Provides excellent customer service through phone, email, and other remote technologies to ITS customers regarding IT issues/problems. E
5. Responds to customer problems and provides follow-up and feedback on behalf of the customer; communicates progress in a timely manner. E
6. Assists customers with password resets and other account issues, as necessary. E
7. Escalates issues to the next level support Tier with next level of difficulty. E
8. Creates, modifies, and deletes user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database. E
9. Processes and generates a variety of reports using a database management system report language; generates lists, labels, and other materials. E
10. Maintains a variety of records, logs, and files such as records of work orders, equipment maintenance, and requisitions; maintains Information Technology tape library as required. E
11. Maintains inventory of supplies and equipment; reports shortages to supervisor; orders supplies according to established procedures. E
12. Publishes support documentation to assist staff and students with requests for information. E
13. Serves as a liaison for IT personnel regarding instructional software support; researches and
analyzes problems and makes recommendations for solutions. E
14. Performs a variety of clerical and administrative responsibilities in support of the department's day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E
15. Performs related duties that support the overall objective of the position.
Knowledge and Abilities
Knowledge of:
District and college policies, procedures, rules, and regulations related to the area of assignment.
California Education Code and Title V as it relates to the area of assignment.
Federal Educational Rights and Privacy Act (FERPA).
Principles, practices, and methods of systems and network administration and maintenance, including procedures for establishing network connectivity.
Methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and PC hardware problems and device errors and failures.
Problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks.
Computer operations and office equipment.
Network email systems.
District organization, operations, policies, and objectives.
Methods and procedures of operating computer system hardware and software.
Strong knowledge of Microsoft-based operating systems and software with an emphasis on Windows, Microsoft Office Suite, and Banner.
Working knowledge of Apple operating systems.
Database query systems, including reporting tools.
Procedures to ensure the proper care and processing of records and documents.
Principles and practices of providing technical instruction, training and report writing.
Basic research and analysis methods in field of specialty.
Concepts of database management and data extraction.
Characteristics and capabilities of various kinds of data processing equipment.
Effective communication skills both verbally and in writing.
Record-keeping, filing, file sharing, and filing systems methods and techniques.
Interpersonal skills using tact, patience, and courtesy.
Principles of training and providing work guidance to lower-level classified staff, student workers, student assistants, and/or short-term, temporary staff.
Enterprise Resource Planning (ERP) systems such as Banner.
Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Ability to:
Independently perform the essential responsibilities of the position.
Provide technical assistance to customers on computers, peripheral equipment, network services, various server platform connections, and remote access.
Research, troubleshoot, diagnose, and resolve second level hardware, software, and network connectivity problems to minimize system downtime, including performance degradation.
Assess situations accurately in order to take an appropriate course of action.
Troubleshoot, diagnose, and resolve computer and PC hardware and software problems and failures of varying difficulty efficiently and effectively.
Competency in the Microsoft products and services.
Learn customer service process and techniques and maintain cooperative and effective working relationships with others.
Obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions.
Strong analytical skills to apply principles and techniques to report writing.
Read, understand, and interpret technical manuals, documentation, schematics, blueprints, and other materials applicable to the area of assignment.
Analyze situations accurately and adopt an effective course of action.
Identify and troubleshoot technology issues to solve problems.
Communicate with students, staff, and the public in person and via a variety of communication modalities using various technology resources.
Plan, organize, and prioritize workload to meet schedules and timelines.
Maintain and operate computer equipment in proper working condition.
Update and maintain records, logs, and files.
Respond calmly, efficiently, and creatively to last minute and emergency equipment needs, malfunctions, and calls from faculty, staff, and administration.
Coordinate, oversee, review, analyze and maintain accurate data.
Understand and follow verbal and written directions.
Effectively communicate both verbally and in writing.
Research and analyze data and draw sound conclusions.
Write or modify reports to fit user needs.
Initiate procedural modifications.
Demonstrate proficiency in appropriate third-party instructional software.
Work independently with guided direction.
Communicate effectively both orally and in writing.
Establish and maintain effective and cooperative relationships with those encountered during the course of work.
Education and Experience
High school graduate or General Educational Development (GED); AND
Some college level coursework in computer science, information systems, or related discipline;
Three (3) years of Help Desk and/or Computer Support experience;
Or, any combination of education and experience which would provide the required qualifications for the position.
Equivalencies
Foreign Degrees
Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.
License Certificates/Credentials
Possession of, or ability to obtain, a valid driver's license.
May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position.
Desired Qualifications
Associate degree in computer science, information technology, or related discipline.
Certifications in any of the following:
o Comptia A+, Network , Security +, MS-900, AZ-900, CYSA, SC-200
Distinguishable Characteristics
The Information Systems (IS) Specialist is responsible for assisting internal customers with day-to-day first tier technical IT problems; researches and identifies system or end user problems; provides answers and guidance to end users through corrective steps and informational reference materials.
Working Conditions
PHYSICAL DEMANDS:
While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms.
Specific vision abilities required by this job include close vision, use of both eyes, ability to distinguish basic shades and colors and the ability to adjust focus.
Employees are frequently required to walk and stand and occasionally lift up to 50 pounds; subject to heavy lifting.
MENTAL DEMANDS:
While performing the duties of this class, incumbents are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work in an Information Technology environment, subject to heavy lifting; constant interruptions; noise level may vary depending on activities of the department.
The Americans with Disabilities Act (ADA) requires us to identify the essential duties/functions of the position. We have indicated those duties with an E on the job description.
Position Description
Applications are currently being accepted for an IS Specialist. This is a Full-Time 100%, 12 month in person position.
Application Procedure
Applications must be submitted by 11:59 p.m. PT on the closing date.
Applicants must submit a complete online application that includes the items listed.
PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED.
NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL.
Special Instructions to Applicants
Additional Information
Commitment to Diversity
All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.
Cancel RTF Policy
WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION.
THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.
EEO Statement
Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.
Position Information
Job Number
CLA00536P
Position Title
Information Systems Specialist
Position Type
Classified Full Time
Percentage Employee
100%
Number of Months Assignment
12
Starting Date
As soon as possible
Current Work Schedule
Monday - Friday 10:00am - 6:30pm. Days and hours of employment may change depending on District needs.
Salary Range
40
Salary
$7,032.87- $8,997.45 monthly - Successful candidate will start at step 1 except in cases where District deems appropriate.
Shift Differential
FLSA
Non-Exempt
Location
Main Campus
Department
Information Technology (Dept)
Open Date
04/07/2025
Closing Date
04/21/2025
Open Until Filled
About Rio Hondo College
About Ro Hondo College
Ro Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Ro Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.
Strengths
Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College's 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.
Ro Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students' success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve.
Ro Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.
Ro Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor's degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team, top-notch athletic teams, student leadership opportunities, travel abroad experiences and more.
In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Ro Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.
Basic Function
Under the direction of an administrator or manager, answers calls and responds to emails from customers looking for answers to their software and hardware problems; provides remote customer support and technical service using problem solving techniques for installation, maintenance, education, and documentation of a variety of software and hardware technologies; escalates unresolved issues within the Information Technology Services (ITS) Department.
Representative Duties
1. Acts as a single point of contact for phone calls and emails from staff and students regarding IT issues and queries. E
2. Manages helpdesk tickets and workflow priority; communicates with clients and provides in-person assistance when needed. E
3. Installs, makes changes, and repairs computer software; applies patches or performs troubleshooting techniques to identify issues to be resolved. E
4. Provides excellent customer service through phone, email, and other remote technologies to ITS customers regarding IT issues/problems. E
5. Responds to customer problems and provides follow-up and feedback on behalf of the customer; communicates progress in a timely manner. E
6. Assists customers with password resets and other account issues, as necessary. E
7. Escalates issues to the next level support Tier with next level of difficulty. E
8. Creates, modifies, and deletes user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database. E
9. Processes and generates a variety of reports using a database management system report language; generates lists, labels, and other materials. E
10. Maintains a variety of records, logs, and files such as records of work orders, equipment maintenance, and requisitions; maintains Information Technology tape library as required. E
11. Maintains inventory of supplies and equipment; reports shortages to supervisor; orders supplies according to established procedures. E
12. Publishes support documentation to assist staff and students with requests for information. E
13. Serves as a liaison for IT personnel regarding instructional software support; researches and
analyzes problems and makes recommendations for solutions. E
14. Performs a variety of clerical and administrative responsibilities in support of the department's day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E
15. Performs related duties that support the overall objective of the position.
Knowledge and Abilities
Knowledge of:
District and college policies, procedures, rules, and regulations related to the area of assignment.
California Education Code and Title V as it relates to the area of assignment.
Federal Educational Rights and Privacy Act (FERPA).
Principles, practices, and methods of systems and network administration and maintenance, including procedures for establishing network connectivity.
Methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and PC hardware problems and device errors and failures.
Problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks.
Computer operations and office equipment.
Network email systems.
District organization, operations, policies, and objectives.
Methods and procedures of operating computer system hardware and software.
Strong knowledge of Microsoft-based operating systems and software with an emphasis on Windows, Microsoft Office Suite, and Banner.
Working knowledge of Apple operating systems.
Database query systems, including reporting tools.
Procedures to ensure the proper care and processing of records and documents.
Principles and practices of providing technical instruction, training and report writing.
Basic research and analysis methods in field of specialty.
Concepts of database management and data extraction.
Characteristics and capabilities of various kinds of data processing equipment.
Effective communication skills both verbally and in writing.
Record-keeping, filing, file sharing, and filing systems methods and techniques.
Interpersonal skills using tact, patience, and courtesy.
Principles of training and providing work guidance to lower-level classified staff, student workers, student assistants, and/or short-term, temporary staff.
Enterprise Resource Planning (ERP) systems such as Banner.
Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Ability to:
Independently perform the essential responsibilities of the position.
Provide technical assistance to customers on computers, peripheral equipment, network services, various server platform connections, and remote access.
Research, troubleshoot, diagnose, and resolve second level hardware, software, and network connectivity problems to minimize system downtime, including performance degradation.
Assess situations accurately in order to take an appropriate course of action.
Troubleshoot, diagnose, and resolve computer and PC hardware and software problems and failures of varying difficulty efficiently and effectively.
Competency in the Microsoft products and services.
Learn customer service process and techniques and maintain cooperative and effective working relationships with others.
Obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions.
Strong analytical skills to apply principles and techniques to report writing.
Read, understand, and interpret technical manuals, documentation, schematics, blueprints, and other materials applicable to the area of assignment.
Analyze situations accurately and adopt an effective course of action.
Identify and troubleshoot technology issues to solve problems.
Communicate with students, staff, and the public in person and via a variety of communication modalities using various technology resources.
Plan, organize, and prioritize workload to meet schedules and timelines.
Maintain and operate computer equipment in proper working condition.
Update and maintain records, logs, and files.
Respond calmly, efficiently, and creatively to last minute and emergency equipment needs, malfunctions, and calls from faculty, staff, and administration.
Coordinate, oversee, review, analyze and maintain accurate data.
Understand and follow verbal and written directions.
Effectively communicate both verbally and in writing.
Research and analyze data and draw sound conclusions.
Write or modify reports to fit user needs.
Initiate procedural modifications.
Demonstrate proficiency in appropriate third-party instructional software.
Work independently with guided direction.
Communicate effectively both orally and in writing.
Establish and maintain effective and cooperative relationships with those encountered during the course of work.
Education and Experience
High school graduate or General Educational Development (GED); AND
Some college level coursework in computer science, information systems, or related discipline;
Three (3) years of Help Desk and/or Computer Support experience;
Or, any combination of education and experience which would provide the required qualifications for the position.
Equivalencies
Foreign Degrees
Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.
License Certificates/Credentials
Possession of, or ability to obtain, a valid driver's license.
May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position.
Desired Qualifications
Associate degree in computer science, information technology, or related discipline.
Certifications in any of the following:
o Comptia A+, Network , Security +, MS-900, AZ-900, CYSA, SC-200
Distinguishable Characteristics
The Information Systems (IS) Specialist is responsible for assisting internal customers with day-to-day first tier technical IT problems; researches and identifies system or end user problems; provides answers and guidance to end users through corrective steps and informational reference materials.
Working Conditions
PHYSICAL DEMANDS:
While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms.
Specific vision abilities required by this job include close vision, use of both eyes, ability to distinguish basic shades and colors and the ability to adjust focus.
Employees are frequently required to walk and stand and occasionally lift up to 50 pounds; subject to heavy lifting.
MENTAL DEMANDS:
While performing the duties of this class, incumbents are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work in an Information Technology environment, subject to heavy lifting; constant interruptions; noise level may vary depending on activities of the department.
The Americans with Disabilities Act (ADA) requires us to identify the essential duties/functions of the position. We have indicated those duties with an E on the job description.
Position Description
Applications are currently being accepted for an IS Specialist. This is a Full-Time 100%, 12 month in person position.
Application Procedure
Applications must be submitted by 11:59 p.m. PT on the closing date.
Applicants must submit a complete online application that includes the items listed.
- Rio Hondo College online application (which includes supplemental questions)
- Rsum/Curriculum Vitae
- Complete transcripts of all colleges/university studies, including degree earned (copies will be accepted)
PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED.
NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL.
Special Instructions to Applicants
Additional Information
- The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.
- Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement.
- As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicant's expense) taken by an official LiveScan agency.
- Provide a Certificate of Tuberculosis Exam for initial employment (The certificate must be renewed every 4 years as a condition of continuing employment).
- For positions requiring a valid California driver's license, proof of insurability is required.
- Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, please notify the Human Resources Office.
- A copy of this announcement will be provided in Braille to visually impaired applicants upon request.
Commitment to Diversity
All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.
Cancel RTF Policy
WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION.
THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.
EEO Statement
Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.