Client Service Associate
Apply NowCompany: BCI - Brokerage Consultants Inc.
Location: Chicago, IL 60629
Description:
Client Service Associate | Chicago, IL
Chicago RIA seeks highly organized Client Service Associate to enhance the client experience by servicing clients and providing operational/administrative support to Financial Advisors.
Responsibilities:
Provide operational/organizational support; enter client data; create/distribute reports; prepare materials for client meetings using client management systems
Process monetary transactions; prepare client forms using custodian platforms (Schwab/TD Ameritrade/Raymond James/RBC)
Explain documentation/registration requirements to clients/advisors; prepare transaction documents; collect signatures using e-signature systems
Monitor alerts/action items from custodians; proactively reach out to advisors for time-sensitive resolution
Build relationships with advisors/staff by explaining operational processes/procedures and teaching systems requirements/techniques
Assume ownership of inquiries/transactions/client service issues on behalf of advisor; provide follow-through/updates until completion
Collaborate with internal operations teams to research complex issues/assist with projects
Provide administrative support to management team as needed
Requirements:
Bachelors' degree; FINRA 65 or 66 license must be obtained upon hire if not currently held
3+ years of experience working with a financial advisory firm
Highly proficient in Microsoft Suite, DocuSign, Adobe; experience with CRM / custodian systems (Redtail, HubSpot, Orion, Schwab, TDA, Raymond James, etc.)
Superior problem-solving skills; ability to learn/understand/apply new information quickly; ability to communicate complex information clearly/simply; strong prioritization/time-management skills; intuitive thinker with ability to piece together multiple concepts to resolve complex problems; highly refined organizational skills with ability to change priorities based on situation
The target base salary is $80-85k + performance-based bonus (paid Q1 for previous years' performance). This figure can vary depending on factors such as skillset and experience level.
Chicago RIA seeks highly organized Client Service Associate to enhance the client experience by servicing clients and providing operational/administrative support to Financial Advisors.
Responsibilities:
Provide operational/organizational support; enter client data; create/distribute reports; prepare materials for client meetings using client management systems
Process monetary transactions; prepare client forms using custodian platforms (Schwab/TD Ameritrade/Raymond James/RBC)
Explain documentation/registration requirements to clients/advisors; prepare transaction documents; collect signatures using e-signature systems
Monitor alerts/action items from custodians; proactively reach out to advisors for time-sensitive resolution
Build relationships with advisors/staff by explaining operational processes/procedures and teaching systems requirements/techniques
Assume ownership of inquiries/transactions/client service issues on behalf of advisor; provide follow-through/updates until completion
Collaborate with internal operations teams to research complex issues/assist with projects
Provide administrative support to management team as needed
Requirements:
Bachelors' degree; FINRA 65 or 66 license must be obtained upon hire if not currently held
3+ years of experience working with a financial advisory firm
Highly proficient in Microsoft Suite, DocuSign, Adobe; experience with CRM / custodian systems (Redtail, HubSpot, Orion, Schwab, TDA, Raymond James, etc.)
Superior problem-solving skills; ability to learn/understand/apply new information quickly; ability to communicate complex information clearly/simply; strong prioritization/time-management skills; intuitive thinker with ability to piece together multiple concepts to resolve complex problems; highly refined organizational skills with ability to change priorities based on situation
The target base salary is $80-85k + performance-based bonus (paid Q1 for previous years' performance). This figure can vary depending on factors such as skillset and experience level.