*Business Systems Analyst IV
Apply NowCompany: TASC
Location: Washington, DC 20011
Description:
Business Systems Analyst 4
Location: Washington, DC
Duration: 6+ Months
Rate: Up to $46.00/hr BOE
Public Trust Clearance Required
Job Description:
The experienced Md. Technician Analyst will not only author and update documentation, deliverables, procedures, and knowledge bases, but also assist in product testing and service desk operational activities.
This resource must have the specific mid-level skill and experience on Genesys Cloud CX and PureConnect solutions.
Basic Qualifications
US English fluent.
Experience in preparing and maintaining operations documentation, user guides, manuals and technical publications.
Ability to gather technical information and prepare written text and diagrams (MS Office - Word, Visio, Excel, PowerPoint).
Ability to maintain a current internal documentation library.
Work closely with engineers, system developers, and other subject matter experts to gather technical information and translate into user-friendly documentation.
Perform quality checks to ensure all content meets established standards and guidelines.
3+ years experience with ServiceNow, Jira and Confluence (or Rally) systems.
Required Qualifications
Bachelors Degree and 3+ years relevant work experience.
Strong understanding of Contact Center and CCaaS solutions, specifically Genesys Cloud CX and PureConnect.
US Citizen or Green Card/Perm Res required
Location: Washington, DC
Duration: 6+ Months
Rate: Up to $46.00/hr BOE
Public Trust Clearance Required
Job Description:
The experienced Md. Technician Analyst will not only author and update documentation, deliverables, procedures, and knowledge bases, but also assist in product testing and service desk operational activities.
This resource must have the specific mid-level skill and experience on Genesys Cloud CX and PureConnect solutions.
Basic Qualifications
US English fluent.
Experience in preparing and maintaining operations documentation, user guides, manuals and technical publications.
Ability to gather technical information and prepare written text and diagrams (MS Office - Word, Visio, Excel, PowerPoint).
Ability to maintain a current internal documentation library.
Work closely with engineers, system developers, and other subject matter experts to gather technical information and translate into user-friendly documentation.
Perform quality checks to ensure all content meets established standards and guidelines.
3+ years experience with ServiceNow, Jira and Confluence (or Rally) systems.
Required Qualifications
Bachelors Degree and 3+ years relevant work experience.
Strong understanding of Contact Center and CCaaS solutions, specifically Genesys Cloud CX and PureConnect.
US Citizen or Green Card/Perm Res required