Senior Security Manager

Job Description

Job Summary

At Securitas Security Services USA Inc., we are committed to protecting what matters most-our clients, employees, and communities. With a global footprint and decades of experience, we deliver top-tier security solutions while fostering trusted partnerships.

We are seeking an experienced and results-driven Senior Security Manager (SSL) to lead our security operations in the Westborough, MA area. This critical leadership role ensures operational excellence, contract compliance, and strong team performance, while also supporting strategic growth and client satisfaction.

Compensation and Benefits

Salary: $106,000 annually

Benefits:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401(k)

Essential Duties and Responsibilities

Strategic Vision and Business Operation Goals

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Field Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, or related field is required.
• 4-6 years of professional experience.
• 4-6 years of law enforcement and/or military experience is required.
• Experience in security operations or scheduling is a plus.
• Current driver's license with a clean driving record.
• Strong knowledge of contract security services, compliance requirements, and industry best practices.
• Proven ability to lead, mentor, and motivate teams in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in analyzing financial data and managing budgets.
• Ability to build and maintain positive client relationships.
• Flexibility to travel within the Westborough area as needed.
• Strong customer service orientation with effective problem-solving skills.
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
• Excellent verbal and written communication skills.
• Demonstrated ability to hire, develop, motivate, and retain staff.
• Availability to respond to emergencies outside normal working hours.

If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.