Director, Patient Admissions & Registration
Apply NowCompany: Texas Childrens Hospital
Location: Houston, TX 77084
Description:
Job Description
We're hunting for a Director of Patient Admissions & Regis, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will direct Hospital's patient access functions, operational design and training programs for the Patient
Access. Create and enhance an effective collection process for patient and guarantor information while establishing an operations plan that ensures compliance with all Federal and State laws governing patient access. Provide leadership in developing programs that assure registration and financial counseling processes are conducted in a customer service-oriented fashion while meeting quality and productivity standards.
Think you've got what it takes?
Job Duties & Responsibilities
Manage the Patient Access functions ensuring all key processes are aligned with Texas Children's goals and objectives. Responsible for developing standards of performance for staff that are measured, reported, and addressed.
Resolve, mitigate or avoid patient access problems by consulting with key process stakeholders, physicians, other Hospital departments, insurance companies, attorneys, and governmental agencies.
Direct key processes by monitoring and reporting performance statistics and explaining variances and adjustments when made.
Coordinate and/or direct process improvement projects for the Patient Access functions. Ensure that key processes are prioritized, measured and reported to the Senior Vice President of Revenue Cycle.
Participate in Hospital, departmental, and enterprise-wide network initiatives such as service line activation teams (i.e. The Center, Pavilion for Women, etc.).
Update and/or establish patient access/admissions policies and procedures to ensure that the Hospital is compliant with governmental regulations, accrediting bodies, Hospital policies and procedures and other statutes.
Review accounts, cases, testing scenarios and workflows to identify performance issues and take action to ensure that rework and uncompensated care is minimized.
Meet regularly with direct reports and staff to keep them informed and up to date with matters that impact on their areas of responsibility.
Strives to achieve the goal of accreditation with commendation through the following: Ensure that Joint Commission requirements specific to the department are fulfilled but also understand the linkage between the department's requirements and those of the system. Demonstrate ongoing collaboration with peers and other organizational leaders.
Skills & Requirements
Bachelor's Degree required
Master's Degree Business or operations Business or Healthcare Administration preferred
5 years total experience in a healthcare or related service industry with three (3) years of supervisory experience required
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
We're hunting for a Director of Patient Admissions & Regis, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will direct Hospital's patient access functions, operational design and training programs for the Patient
Access. Create and enhance an effective collection process for patient and guarantor information while establishing an operations plan that ensures compliance with all Federal and State laws governing patient access. Provide leadership in developing programs that assure registration and financial counseling processes are conducted in a customer service-oriented fashion while meeting quality and productivity standards.
Think you've got what it takes?
Job Duties & Responsibilities
Manage the Patient Access functions ensuring all key processes are aligned with Texas Children's goals and objectives. Responsible for developing standards of performance for staff that are measured, reported, and addressed.
Resolve, mitigate or avoid patient access problems by consulting with key process stakeholders, physicians, other Hospital departments, insurance companies, attorneys, and governmental agencies.
Direct key processes by monitoring and reporting performance statistics and explaining variances and adjustments when made.
Coordinate and/or direct process improvement projects for the Patient Access functions. Ensure that key processes are prioritized, measured and reported to the Senior Vice President of Revenue Cycle.
Participate in Hospital, departmental, and enterprise-wide network initiatives such as service line activation teams (i.e. The Center, Pavilion for Women, etc.).
Update and/or establish patient access/admissions policies and procedures to ensure that the Hospital is compliant with governmental regulations, accrediting bodies, Hospital policies and procedures and other statutes.
Review accounts, cases, testing scenarios and workflows to identify performance issues and take action to ensure that rework and uncompensated care is minimized.
Meet regularly with direct reports and staff to keep them informed and up to date with matters that impact on their areas of responsibility.
Strives to achieve the goal of accreditation with commendation through the following: Ensure that Joint Commission requirements specific to the department are fulfilled but also understand the linkage between the department's requirements and those of the system. Demonstrate ongoing collaboration with peers and other organizational leaders.
Skills & Requirements
Bachelor's Degree required
Master's Degree Business or operations Business or Healthcare Administration preferred
5 years total experience in a healthcare or related service industry with three (3) years of supervisory experience required
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.