Senior Product Manager, Transporter Experience & Technology
Apply NowCompany: Amazon
Location: Austin, TX 78745
Description:
At Amazon, we are building a world class last mile operation with Delivery Technology as a cornerstone of this strategy. We work directly with various transporter types (drivers, walkers, bikers etc.) to make deliveries to our customers. and enable innovation for various business lines (Sub-Same Day, Whole Foods Market, and Amazon Logistics). We power these experiences through a mix of hardware and software (a mobile app that works in sync with our advanced systems and processes) enabling transporters to execute tasks for Amazon to delight customers.
To be successful in this role, the Sr. Product Manager needs to demonstrate a unique combination of strategic, technical, and operational acumen in building, to launch products that introduce technology and processes for elevating and innovating on the experience transporters have when delivering packages and executing other tasks for Amazon. You have experience defining the strategic vision for major features of a product or service, establishing a roadmap, and have a track record of successfully partnering with business teams to understand insights and driving engineering/operations/BI teams to deliver on that vision. You are able to influence multiple stakeholders on technical priorities and business strategy through data-driven proposals and communicate ideas effectively, both verbally and in writing, to all types of audiences including senior leadership. The PM must also have excellent judgement in prioritizing and creating the right tenets for the right tradeoffs to maximize business impact. A successful candidate will be highly analytical, resourceful, customer-obsessed, and team oriented. The candidate will have a proven record in taking on end-to-end ownership, diving deep, and successfully delivering results in a fast-paced and dynamic business environment. Come join the team and help us make history!
Key job responsibilities
- Determine strategic working objectives, identify gaps, evaluate, recommend and execute to meet business priorities.
- Identify opportunities to streamline tooling across different use cases.
- Develop business requirements documents with Business and Tech partner teams.
- Partner with global stakeholders to accommodate country-specific use cases and nuances into your work.
- Develop and implement mechanisms, including data analytics and reporting, to monitor and evaluate health of features post-launch.
- Foster a culture of shared ideas and learning, sharing best practices with relevant teams.
- Negotiate and identify opportunities for reducing fraud, waste and non-value added processes that ultimately make our ecosystem more efficient.
- Manage multiple complex cross-team projects and investigations end-to-end.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent
- Proven track record of delivering projects with global teams, within scope, time, budget and quality
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
To be successful in this role, the Sr. Product Manager needs to demonstrate a unique combination of strategic, technical, and operational acumen in building, to launch products that introduce technology and processes for elevating and innovating on the experience transporters have when delivering packages and executing other tasks for Amazon. You have experience defining the strategic vision for major features of a product or service, establishing a roadmap, and have a track record of successfully partnering with business teams to understand insights and driving engineering/operations/BI teams to deliver on that vision. You are able to influence multiple stakeholders on technical priorities and business strategy through data-driven proposals and communicate ideas effectively, both verbally and in writing, to all types of audiences including senior leadership. The PM must also have excellent judgement in prioritizing and creating the right tenets for the right tradeoffs to maximize business impact. A successful candidate will be highly analytical, resourceful, customer-obsessed, and team oriented. The candidate will have a proven record in taking on end-to-end ownership, diving deep, and successfully delivering results in a fast-paced and dynamic business environment. Come join the team and help us make history!
Key job responsibilities
- Determine strategic working objectives, identify gaps, evaluate, recommend and execute to meet business priorities.
- Identify opportunities to streamline tooling across different use cases.
- Develop business requirements documents with Business and Tech partner teams.
- Partner with global stakeholders to accommodate country-specific use cases and nuances into your work.
- Develop and implement mechanisms, including data analytics and reporting, to monitor and evaluate health of features post-launch.
- Foster a culture of shared ideas and learning, sharing best practices with relevant teams.
- Negotiate and identify opportunities for reducing fraud, waste and non-value added processes that ultimately make our ecosystem more efficient.
- Manage multiple complex cross-team projects and investigations end-to-end.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent
- Proven track record of delivering projects with global teams, within scope, time, budget and quality
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.