Service Design Transition Architect

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

As part of the Service Transformation team, the Service Design Transition Architect (SDTA) plays a key role in supporting large customer deals by being involved in the design and delivery phases. The SDTAs primary focus is to embed themselves in the deal process to consult and direct solutions based on Bell Business Markets (BBM) Operational and Transformation best practices and procedures, while collaborating multiple internal stakeholders. The SDTA will assess the non-standard elements in the final solution and provide effort and appropriate approvals accordingly.

Key Responsibilities

Support pre-sales account team with defining a solution and non-standard requirements

Synergize solution against product roadmaps and parallel solution stream

Collaborates with internal Bell teams to consult on non-standard elements and evaluate how they affects our operational teams

Establishes and validates the architectural, technical, and operational requirements for each assigned project, including modifications to corporate systems, new reports, customer experience and IT solutions.

Communicates with the client and Bell stakeholders to ensure deal requirements are clearly understood and communicated, and developed solutions aligned with the requirements.

Obtain assessments from all impacted domains and financial approval

Align executive stakeholder approval on proposed solution offering

Transition opportunity to core delivery team for deployment

Validate requirements within contract compared to RFP/RFQ and product roadmaps and reassess impacts of changes (post negotiation)

Collaborate with the business units to confirm their deliverables, their sequencing and timeframe, alongside the project management team.

Facilitates and/or participates in various working sessions with clients and Bell stakeholders.

Partner with the Senior Transition Business Analyst to develop and present an Integrated Conceptual Solution (ICS)

Proactively identify and mitigate solution - based challenges and support impacted team

Facilitate and lead solution workshops

Monitors development of the IT and operational deliverables, and facilitates resolution of roadblocks (when applicable).

Keeps abreast of internal business capacities, system and products.

Proactively identifies and resolves deal related issues and escalates when required.

Champion operational design within change requests (CRs) to ensure changes are aligned to overall solution

Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) to maintain solution integrity

Federal Government accounts: lead Acceptance Test Plan/ Acceptance Test Results (ATP/ATR) activities with internal and external (client) stakeholders

Provide solution support during warranty period

Critical Qualifications

• Government of Canada Secret Security Clearance
• Bachelors degree Engineering, Computer Science or equivalent experience
• 5 years' experience developing/maintaining Business/Domain Architecture; experience in analysis or strategic planning of activities
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security

Preferred Qualifications

• The ability to act as liaison conveying information needs of the business to the development teams; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong leadership abilities
• Knowledge and certifications on TM Forum (eTom), ITIL, SAFe and/or TOGAF is an asset
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada