Channel Operations Manager

The Regional Channel Operations Manager will play an exciting and important role in ensuring alignment between the strategic direction of the organization and enabling operation of the function. This position will be responsible for managing a team of regional account operations planners and coordinators. You will be responsible for driving collaborative forecasting, replenishment planning, order management, and inventory pipeline management across the region. The primary functions of the role include: order management, CPFR planning and development, RMA receiving, managing the overall order to cash flow, allocation management, new partner and product on-boarding, timely and accurate inventory related reporting, primary escalation point for the team, and driving key operational initiatives as needed or required. This position is critical to the overall success of the organization as Channel Operations ultimately ensures we have Inventory in the channel to sell. It lies at the intersection between operations, sales and our Partners and plays a critical connector role in both communication and action between these functions.

Channel Operations Manager Responsibilities

• Build, mentor, and grow the North America channels operations team
• Partnering closely with North America Sales team to support and enable market growth and customer satisfaction
• Drives operational capability initiatives in support of process efficiency and adding value for Partners
• Support and measure operational Key Performance Indicators (KPI's) and generate related reporting to improve performance
• Support the allocation process and align with cross-functional partners in sales and supply planning
• Align with key internal/external partners to improve the overall order to cash process
• Active participation in Sales & Operations meetings and forums
• Ensure internal and SOX compliance for order management processes
• Back-up for Channel Operations Analysts that are traveling on leave
• Gain top management sponsorship for customer collaboration initiatives and share relevant supply chain operational updates in appropriate forums.
• Participate in discussions with business leaders across multiple functions to understand priorities and communicate regular status updates.
• Act as first point of escalation for both internal and external cross-functional partners for regional operational issues.
• Influence the organization as needed to ensure regional success of new product launches, marketplace expansion efforts, and new channel/account setups.
• Set clear/measurable objectives and deploy team resources appropriately to achieve business goals. Ensure all new tools and process are adopted by team members.
• Enable team success by removing obstacles and developing key relationships throughout the business. Cultivate and develop diverse talent within direct reporting team to improve performance and results.
• Promote cross-partner and cross-team organizational knowledge sharing through various forums. Identify successful collaboration initiatives that can be quickly reapplied to additional customers.
• Maintain and lead owned processes while bringing a continuous improvement methodology for the team.

Minimum Qualifications

• 5+ years of direct people management experience and managing the order management (order to cash) function for hardware products supporting Retail and Enterprise customers
• Experience with on-boarding new partners, products, and markets
• Experience managing or major contributor for CPFR processes
• Proven track record of getting things done (projects, initiatives, process improvements, etc.)
• Proven experience track record of results with influencing and communication at all levels within the organization
• Experience using Oracle, SAP, or another major ERP platform
• Experience working in a fast paced, dynamic environment with changing priorities and deadlines
• Bachelor's degree

Preferred Qualifications

• Resilience to adapt to changes and ensure business continuity.
• Mentorship experience building and managing teams
• Problem Solving with analytical and technical skills to address business challenges.
• Productivity working with teams to automate and enhance processes for increased efficiency.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

$138,000/year to $196,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here .

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .