Technical Delivery Manager

Job Description:

• The role will be part of the GTIO NIO (Network Infrastructure and Operations) Team collaborating with the Director of Global Network Platforms.
• Lead and manage the technical delivery of Global Network Platforms products and features to internal teams and business units.
• Manage product backlogs, and prioritize deliveries aligned to the sprint cycles.
• Financial tracking and Budget management.
• Schedule tracking and Reporting
• Help craft the transformation of infrastructure and operations products and services to the entire environment.
• Lead the planning, execution, and delivery of Global Network Platforms Products/Services deliveries that are multi-functional and highly sophisticated.
• Work with Technical Product Managers (TPM), Architects, Engineers, and wider collaborators to define scope, goals, and work you're doing.
• Develop and manage delivery plans, timelines, and budgets, and supervise progress against landmarks.
• Help define the product delivery roadmap and key landmarks and support the execution and delivery of products.
• Manage, mitigate, and call out risks and issues appropriately.
• Effectively manage dependencies and understand their impact on delivery.
• Communicate regular status updates/reports to management and a diverse set of collaborators, highlighting key breakthroughs as well as calling out any risks/issues.
• Set direction, empower, and encourage a large diverse team under a shared vision.
• Leverage policies, standards, and procedures that can be consistently applied and maximized across the business in support of delivering our products.
• Measure delivery performance and organizational change using appropriate tools and techniques to supervise the progress, identify and quantify any variances, perform any required corrective actions, and communicate to all collaborators.
• Align collaborators and team members by ensuring a common understanding of expectations.
• Solve difficult problems impacting a team or a delivery; identify ways to improve current customer needs/ways of working.
• Responsible for helping to improve the overall quality of product or platform deliveries.
• Help them run d2d operations and track projects
• Run calls and ensure they hit milestones and are on track

Qualifications

• 5+ years of relevant work experience and a Bachelor's degree; OR
• 3+ years of relevant work experience and a Master's degree.
• 3+ years of Product Delivery experience or Project Management
• PMP, Prince and/or Agile (Scrum/SAFE) certifications
• Basic Network experience (Analyst/Engineer/Architect) and a great understanding of network concepts
• Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
• Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
• Someone willing to learn and have an engaging dialogue on the merits of a system.
• Ability to deal with ambiguity and take accountability over delivery and quality.
• Experience in delivering complex infrastructure, network, and/or Network Platforms products
• Experience in delivering projects
• Using Agile methodology.
• Technical experience managing or delivering network projects desirable. e.g Monitoring, Cloud networking, and Datacenter networking.
• Retail and/or Hospitality experience is not required, but desirable.
• Financial and budget tracking experience.
• Experience in communicating effectively with a diverse set of stakeholders.
• Ability to create presentations and write business cases for senior leadership
• d2d project operations/management

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.