Sr Endpoint Support Analyst

Position Details

Position Information

Requisition Number
S4378P

Home Org Name
McWhorter School BSCI-Main

Division Name
College Arch Desgn and Construction

Position Title
Sr Endpoint Support Analyst

Job Class Code
MA37

Appointment Status
Full-time

Part-time FTE

Limited Term
No

Limited Term Length

Job Summary

The McWhorter School of Building Science is currently seeking a Senior Endpoint Support Analyst. This position, operating with minimal supervision, provides consultative and technical support services to campus constituents to ensure timely problem resolution, system/data access, and optimal system performance. Provides advanced support for desktop, mobile computing, and client/server technology. Provides consulting involving researching technology solutions for complex issues such as helping university research committees evaluate and implement applications to streamline their proposal management processes or to implement university systems. Works with IT peers to develop more efficient ways to deliver technology services to customers. Mentors and leads junior employees.

Essential Functions

• Provides high-quality customer service through courteous and professional communication. Supports and maintains effective relationships with consistent follow-up and documentation.
• Provides advanced technical support to the University community to resolve complex first- and second-tier common desktop software, hardware, and communications issues in an efficient and timely manner. Accurately documents request history and escalates advanced second- and third-tier requests to the appropriate technical personnel.
• Provides timely resolution of problem or escalation on behalf of the client by maintaining exceptional working relationships with IT professionals in other areas.
• Provides complex consultation, support, and instruction for users.
• Develops standard operating procedures and customer service guidelines. May provide input into hardware and software evaluation or testing to ensure IT needs specific to the project are considered throughout the process as well as ensure proper integration with existing processes and procedures.
• Serves as a team leader on complex issues and is responsible for guiding and supporting junior team members.
• Coordinates and assists with the deployment of new applications, resources, and tools.
• May serve as a lead within the team, coordinating the work of others and serving as the primary contact.
• Perform other related duties as assigned by the IT supervisor.
• May be responsible for training, assisting or assigning tasks to others, including student workers. May provide input to performance reviews of other employees.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Minimum Qualifications

• Bachelor's degree

• 6 years of relevant technical IT experience in a service environment or university setting

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

Minimum Technology Skills

• In-depth understanding of the business environment of a large university system including an in-depth understanding of the University system, its policies, and its operating procedures.
• Advanced knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.
• Ability to troubleshoot and resolve issues with voice communications.
• Knowledge of desktop ticketing systems
• Excellent communication skills both written and verbal.
• Proficiency with professional computer systems and office applications.

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

Bachelor's degree in IT or related field preferred

Posting Detail Information

Salary Range
$59,460-$101,090

Job Category
Information Systems/Technology

Working Hours if Non-Traditional

City position is located in:
Auburn

State position is located:
Alabama

List any hazardous conditions or physical demands required by this position

Posting Date
04/08/2025

Closing Date
04/21/2025

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.

Special Instructions to Applicants

Quick Link for Internal Postings
https://www.auemployment.com/postings/52183