VP- Operations

Northern Light Eastern Maine Medical Center

Department: Hospital and Other Admin

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

Under the guidance of the Northern Light Eastern Maine Medical Center President, plans, organizes, and directs all or most overall operations of the organization in accordance with plans and budgets. Includes oversight of professional and support services, ancillary departments, and key service lines (CV Service, Surgical Services, and Oncology). The VP of Operations works through the management team and medical leadership of the hospital, serving as a resource to help build the medical center as a top place to work and receive care, reduce costs, enhance revenues; achieve effective utilization and quality goals and objectives. The VP of Operations is a resource for an effective performance improvement program comprised of relevant working groups, specific assignments and accountabilities, work plans, schedules, deadlines and provides regular reporting and communication with key stakeholders. The role requires significant leadership skill, ability and is seen as a change agent to ensure that performance improvement and operational objectives are achieved.

The Vice President of Operations is responsible for the effective operation of Northern Light Eastern Maine Medical Center and will exercise management responsibility over the hospital ensuring high quality and efficient services that are designed to meet the needs of patients, physicians, the public and staff. The Vice President of Operations is responsible for promoting and maintaining a culture of engagement and inclusion for employees, patients, and the community. The VP of Operations is responsible for developing, implementing, and managing aspects of the annual budget in conjunction with the VP of Finance and Northern Light Health SVP, Northern Light Health Eastern Maine Medical Center President. The VP of Operations works in conjunction with the VP of Compliance to ensure that services are in compliance with all federal, state, funding, and city regulations, certifications, and licensing requirements. The VP of Operations develops working relationships with the President of the Medical Staff, Medical Group and other key members of the medical staff. A responsibility of this position is to support the organization of an effective performance improvement program comprising the relevant working groups, specific assignments and accountabilities, work plans, schedules, deadlines, and regular reporting expectations with appropriate parties, both internal and external.

Responsibilities:

• Oversees day to day operations of all operational departments in the hospital.
• Works with the management team and medical leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization, analyze and utilize information to develop and support management decisions.
• Ensures the efficient and effective operations of processes in the delivery of service/care for areas of responsibility. Engages staff in providing and improving service delivery.
• Partners with physicians and develops effective working relationships with the SPE, President of Medical Group, President of the Medical Staff and other key members of the medical staff to organize an effective performance improvement program supporting strategic and operational initiatives.
• Develop and foster effective collaboration between clinical departments, divisions, medical staff leadership, hospital staff and other affiliated services (inside and outside of the hospital) to ensure an integrated approach to providing services and fulfilling the hospital's goals and objectives.
• Creates a self-development plan to improve leader skills, competence and outcomes.
• Coordinates facility and program planning budget preparation, administering hospital policy formulation.
• Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker.
• Must listen actively and accurately, encourage input from others. Provide clear directions. Maintain an ongoing dialogue with employees to ensure continual progress.
• Manages costs by continually seeking data that will identify opportunities and takes action to eliminate non-value costs in conjunction with the hospital's financial and nursing officers.
• Other Duties.

Other Information:

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Public Speaking
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Education

• Required Master's Degree

Required Experience

• 10 year/years of Leadership Experience
• 10 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to very hot or cold temperatures.
• Work beyond the regularly scheduled hours.
• Lifting, moving and loading 30 to 50 pounds.