IT Manager

IT Manager
Full-time / Permanent
Salaried $125 - $135k

*We are not accepting candidates from third party agencies.

About Us:
Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do - and have a lot of fun doing it.

Responsibilities:

• Manage and lead a team of IT technicians, providing guidance, coaching, and support to ensure high performance and productivity.
• Provide IT Leadership for San Jose, Stockton and Rancho Cordova plant facilities.
• Develop and implement onboarding and offboarding processes, ensuring smooth transitions for new hires and departures, including provisioning and deprovisioning of accounts, hardware, and software.
• Oversee access management processes, including user account creation, permissions management, and access reviews, to ensure compliance with security policies and regulatory requirements.
• Monitor network services and infrastructure, proactively identifying and resolving issues to minimize downtime and optimize performance.
• Implement and maintain an asset management system, ensuring accurate tracking and inventory of IT assets, including hardware, software licenses, and peripherals.
• Prioritize and assign helpdesk tickets, ensuring timely resolution of technical issues and adherence to service level agreements (SLAs).
• Monitor helpdesk performance metrics, analyze trends, and implement strategies for continuous improvement.
• Act as a point of escalation for complex technical issues, providing hands-on support and guidance to resolve critical incidents.
• Collaborate with other IT teams and departments to facilitate cross-functional projects and initiatives.
• Identify training needs and opportunities for skill development within the helpdesk team, organizing training sessions and workshops as needed.
• Stay informed about industry best practices, emerging technologies, and trends in IT support to ensure the helpdesk remains up-to-date and efficient.

Requirements / Skills:

• Preferred bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience (3 years) in a management role, preferably in a fast-paced manufacturing environment.
• Strong technical background with expertise in troubleshooting hardware, software, and network issues.
• Excellent leadership and communication skills, with the ability to motivate and inspire team members.
• Solid understanding of ITIL framework and helpdesk best practices.
• Experience with helpdesk ticketing systems (e.g., ServiceNow, Fresh service) and remote support tools.
• Ability to work under pressure and handle multiple priorities effectively.
• IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus.