AFC Network Project Manager

Salary: $130,773.50 Annually
Location : Boston, MA 02116
Job Type: Full-Time
Job Number: 25-20931
Department: MBTA - Fare revenue
Area: 825-Fare Revenue
Opening Date: 04/08/2025
Closing Date: 4/22/2025 11:59 PM Eastern
Licenses / Certifications: None Required
Union Affiliation: STW Steelworkers
Safety Sensitive: No; this is not a Safety Sensitive position.
Essential Classification (Emergency Staff): Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.
On-Call or 24/7: Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The AFC Network Project Manager will plan, manage, and assist in the implementation of network, application and/or infrastructure projects for the Automated Fare Collection (AFC) - Fare Revenue Department. The Project Manager will define, recommend, design, and implement new and best uses of network technology including improvements to existing AFC networks to support MBTA business needs and efficient operation. This role also involves evaluating new networking equipment and providing guidance on network implementation for new construction projects and locations.

Duties & Responsibilities

• Work in collaboration with AFC Fare Revenue Stakeholders, MBTA IT and supporting departments to identify ways of maintaining business continuity through network technological innovation.
• Develop technical specifications and contract documents supporting network projects and operations.
• Manage procurement efforts, develop and direct network project schedules and budgets.
• Run AFC network project meetings and supervise project staff and contractors.
• Manage the work of third-party vendors to successfully implement projects.
• Monitor vendor performance and compliance.
• Report and track project status including budget adherence, schedule adherence, risk management, and scope management.
• Escalate issues/concerns to management in a timely fashion as appropriate.
• Assist with the processing of invoicing and contract administration for network projects.
• Create and maintain project documentation and status reporting for management
• Work with AFC - Fare Revenue Teams to ensure the business needs, funding, available resources, urgency, and alternatives are all identified for network projects.
• Prepare cost and time estimates for proposed network projects.
• Work laterally with other IT teams to assure service levels are met and AFC network infrastructure in maintained in a state of good repair and kept up to specifications.
• Work in partnership with the IT Security Team to maintain compliance to IT security policy and protocol for MBTA networks with specific focus on maintaining AFC network security integrity.
• Utilize supported MBTA tools such as Microsoft Office 365 Suite to improve and facilitate enterprise-wide collaboration, communication, and productivity.

• Problem solve issues that arise in project implementation applying knowledge and skill to make corrections.
• Oversee network projects through each phase of the project life cycle.

• Assist with production incident management when needed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a professional and courteous manner.
• Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.

• Perform all other duties and projects that may be assigned.

Supervision

• No direct reports.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in Computer Science or a related field.
• Five (5) years of experience overseeing the design and implementation of network projects.

• One (1) year of supervisory/ lead experience.
• Experience working with network hardware and software supporting projects in Wi-Fi, computing/storage hardware/software, Amazon Web Services, Azure, Microsoft technology stack, VMware.
• Excellent organizational, analytical, communications, multi-tasking, time management and interpersonal skills.
• High level of knowledge of installation and configuration with a wide variety of network technologies.
• Full understanding of all routing protocols.
• Ability to manage various vendors and collaborate across departments.
• Able to analyze, plan, implement, maintain, troubleshoot, and enhance large complex networks consisting of a combination that may include LANS, WANs, and the physical and logical components that integrate these systems together as an enterprise networking backbone.
• Ability to apply creativity and resourcefulness to accomplish goals and objectives.

• Have excellent customer service skills.
• The ability to provide internal and external customers with a courteous and professional experience.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Experience working with Cisco and Fortinet technologies.
• Experience working with IT system and network management tools such as SolarWinds.
• Project experience with federal, state or local government.
• Experience working with ACE (Adaptive Communication Environment) and SONET (Synchronous Optical Network) network structures.

• Experience in a transportation agency with knowledge of fare collection applications infrastructure networks.
• Demonstrated experience with ServiceNow or similar service management / ticketing system.
• Exercises good judgement from experience and knowledge to prioritize network projects and select the most effective method for executing project tasks.
• Skilled at collaborating with vendors, consultants, internal teams, and business representatives at various levels.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or

Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer
01

Which of the following options below best describes your education and experience?

• A High School Diploma or GED with twelve (12) or more years of experience overseeing the design and implementation of network projects.
• An Associates Degree with eight (8) or more years of experience overseeing the design and implementation of network projects.
• A Bachelor's Degree with five (5) or more years of experience overseeing the design and implementation of network projects.
• A Master's Degree or higher with three (3) or more years of experience overseeing the design and implementation of network projects.
• None of the above

02

Do you have at least one (1) year of supervisory/lead experience?

• Yes
• No

03

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

• Yes
• No

Required Question