Account Growth Manager
Apply NowCompany: Swing Education
Location: California City, CA 93505
Description:
ABOUT SWING EDUCATION:
Founded in 2015 by former K-12 educators and administrators, Swing Education is a leading platform assisting school districts in sourcing dependable, highly qualified substitute teachers. Recently recognized as the Most Innovative Company in Education by Fast Company and named a Great Place to Work in 2024, Swing continues to set the standard for excellence in the EdTech space.
At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes that every classroom should have a teacher, and every student deserves uninterrupted learning. At Swing, we champion a fundamental belief: for our schools and students to thrive, our team must reflect the rich diversity of the thousands of students and educators we are privileged to serve. We are committed to creating a work culture that embraces inclusivity and belonging for every member of our present and future team. To learn more about Swing Education and our Core Values, please click here.
POSITION SUMMARY: Remote role with a high preference for candidates in the PST zone. This role will be responsible for West Coast Accounts
As an Account Manager at Swing, you will play a vital role in the overall revenue generation of the assigned accounts. This is not role simply focused on account maintenance and renewals. You will help develop strategies to leverage Swing's platform and substitute teacher marketplace to meet our K-12 school partner's goals by delivering an exceptional customer experience and revenue growth. You will be accountable and responsible for ensuring new customers have an excellent first experience with the platform and maximizing their happiness and success in getting the most requests posted and filled. You will drive opportunities through tier and theme journey guidance, bringing in innovative strategies to be tried and eventually scaled once proven effective. This role will be responsible for growing accounts through the expansion.
To succeed in this role, you must be an expert at building business relationships, understanding customer's needs, and being able to balance account retention and revenue expansion with customer delight with an eye towards new business.
The base salary for this role is $86k to $92k (Total compensation with variable is $107k to $117k)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Account Expansion & Adoption (50%)
Relationship Management (25%)
Customer Insights and Documentation (25%)
REQUIREMENTS AND QUALIFICATIONS:
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Swing is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Swing is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
COMPENSATION:
$86,000-$92,000 USD
Founded in 2015 by former K-12 educators and administrators, Swing Education is a leading platform assisting school districts in sourcing dependable, highly qualified substitute teachers. Recently recognized as the Most Innovative Company in Education by Fast Company and named a Great Place to Work in 2024, Swing continues to set the standard for excellence in the EdTech space.
At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes that every classroom should have a teacher, and every student deserves uninterrupted learning. At Swing, we champion a fundamental belief: for our schools and students to thrive, our team must reflect the rich diversity of the thousands of students and educators we are privileged to serve. We are committed to creating a work culture that embraces inclusivity and belonging for every member of our present and future team. To learn more about Swing Education and our Core Values, please click here.
POSITION SUMMARY: Remote role with a high preference for candidates in the PST zone. This role will be responsible for West Coast Accounts
As an Account Manager at Swing, you will play a vital role in the overall revenue generation of the assigned accounts. This is not role simply focused on account maintenance and renewals. You will help develop strategies to leverage Swing's platform and substitute teacher marketplace to meet our K-12 school partner's goals by delivering an exceptional customer experience and revenue growth. You will be accountable and responsible for ensuring new customers have an excellent first experience with the platform and maximizing their happiness and success in getting the most requests posted and filled. You will drive opportunities through tier and theme journey guidance, bringing in innovative strategies to be tried and eventually scaled once proven effective. This role will be responsible for growing accounts through the expansion.
To succeed in this role, you must be an expert at building business relationships, understanding customer's needs, and being able to balance account retention and revenue expansion with customer delight with an eye towards new business.
The base salary for this role is $86k to $92k (Total compensation with variable is $107k to $117k)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Account Expansion & Adoption (50%)
- Activate additional sites within existing districts to drive expansion (% schools is a KPI)
- Track and deliver results against customer expectations (# of expansion deals is a KPI)
- Increase School partner utilization of Swing's platform for their Substitute teacher needs
- Maximize ongoing success through appropriate customer journey cadence and sequences (NPS is a KPI)
- Motivate all sites to use our product (% schools is a KPI)
- Motivate their entire sub pool - including internal subs - to come aboard the product (% subs is a KPI)
- Ensure all district users are effectively using the Swing platform and its features.
- Share feedback to the PM on your account team to inform the product roadmap.
- Enable relevant product features and manual efforts to maximize revenue, e.g. by fully onboarding the account at the school level so that subs know how to show up.
Relationship Management (25%)
- Prevent, foresee, and resolve customer issues to retain happy, active schools (logo and revenue retention is a KPI)
- Establish and maintain relationships with key account stakeholders (e.g., CHROs, Principals, Sub Coordinators, etc.).
- Maintain trust and collaboration with everyone who matters in an account, but especially the decision-maker and Sub Coordinator or equivalent.
- Internally at Swing, you effectively leverage your account team members to deliver customer success.
- Rapidly escalate priority incidents (e.g. sub safety) to relevant support team without delay
Customer Insights and Documentation (25%)
- Always know and keep updated in HubSpot: School calendar, account sentiment, current budget, future budget outlook, number and pay rate of internal subs, usage and sentiment about other agencies. (this will be a KPI)
- At minimum, the above will be updated quarterly // even better if aligns to school calendar
- Ongoing validation and discovery of customer pain points and sharing insights to your PM to inform the product roadmap.
- Collect and share territory/market insights to help AE peers and company broadly better know our target market (ie state lines matter)
REQUIREMENTS AND QUALIFICATIONS:
- Previous or current Account Executive experience required
- Experience in education or EdTech required
- Previous proven success in revenue generation
- You are willing to travel to get to know your customers in person, whether at their offices, conference, and other industry or Swing events
- You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
- You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
- You are driven to exceed customer expectations
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Swing is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Swing is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
- Medical/dental/vision benefits
- Flexible Time Off (FTO)
- Paid holidays
- Parental leave
- Stock options
- Professional development reimbursement program
- Co-working membership reimbursement
- Mission-driven work
- Fun, collaborative, balanced culture
COMPENSATION:
$86,000-$92,000 USD