Sr. Manager - Talent Acquisition Operations

Job Description

Your Role

The Senior Manager of the TA Operations team reports directly to the Director of TA and is a close partner to the TA Leadership team. This role serves as the business owner champion for the talent enablement strategy, developing automated solutions across cross-functional stakeholders, and working to integrate them seamlessly into recruitment workflows and systems. The Senior Manager of Talent Operations is responsible for identifying the root causes of issues, proactively seeking ways to enhance operational efficiency, defining requirements, and building new capabilities and workflows that elevate the TA function to its highest and best performance as a function.

The Senior Manager's business imperative is to proactively manage risk, ensure compliance and drive continuous improvement through all layers of the recruiting function. It requires daily engagement with TA leaders and recruiters to identify potential issues early, devise and implement mitigation strategies promptly. This role is the primary accountable for the annual management of all operational compliance and audit activities necessary to meet state and federal labor and employment regulations.

A successful candidate will consistently strive to optimize the utilization of processes, tools, and technology within the function, and introduce innovative ideas to stakeholders to streamline work processes. They will be adept at leading without authority to implement solutions and support their customers with appropriate training and change management strategies to assure sustainable understanding and adoption across TA and all stakeholders

Responsibilities

Your Work

In this role, you will:

• Oversee the health and continued growth of all talent enablement capabilities including TA effectiveness, audit, compliance, systems automation and integration
• Directly manage a team of experienced coordinators responsible for the candidate throughout the interview, hiring and onboarding process.
• Early identification of impacts, requirements and risks associated with external changes such as federal/state mandates and company policy
• Effectively lead and mobilize project/program initiatives and stakeholders onto the path to deliver planful execution while successfully managing and providing support across multiple workstreams
• Solve for process inefficiencies and converge fragmented tools and processes to improve the experience for stakeholders (TA Advisors, hiring leaders and candidates)
• Leverage subject matter expertise of TA recruiting processes and workflows in Oracle Recruiting Cloud to drive incremental value from the implementation and future enhancements
• Reduce risk exposure by building audits aligned with TA processes, identifying gaps, developing the corrective measures and partnering with TA leadership to implement and train TA Advisors
• Assess and identify opportunities to drive efficiencies in the TA practice based on hiring leader/candidate survey results, data analysis and insights
• Drive real-time, interactive learning, deeply embedded within the TA operating model to drive effective change management and adoption within the function
• Evolve and manage the TA portfolio of third-party partners to ensure return on investment of all product and service benefits and capabilities through high utilization and adoption

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree, preferred in a business discipline or equivalent experience,
• Requires at least 10 years of prior relevant experience, including 4 years of management experience
• Requires 6-8 years of demonstrated leadership and management building and delivering 'from the ground up' solutions that create a forward looking 'value path' for the hiring or employment lifecycle
• Requires proven track record of driving recruiting or HR/people related business process improvements, automated and integrated solutions and program delivery at a business functional level (Talent, Recruiting or HR) through cross-functional partnerships
• Requires prior working experience Oracle Recruiting Cloud or a cloud-based applicant tracking system equivalent and building and implementing integrated solutions that interface with Oracle Recruiting Cloud or equivalent
• Requires advanced proficiency to identify and connect disparate sources of data, analyze gaps for opportunities and make recommendations for solutions that streamline recruiting across the hiring lifecycle
• Requires prior experience maintaining a recruiting function compliance against federal contractor standards

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.