Implementation Manager
Apply NowCompany: Valon
Location: New York, NY 10025
Description:
About the Company
Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing-the process of paying off one's mortgage-Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Implementation at Valon
Implementation at Valon is a technical, client-facing function at the core of delivering our SaaS platform. We partner with customers to configure workflows, integrate data, and ensure seamless adoption of our software within their servicing operations. As we introduce AI-driven automation, the implementation team is key to translating our product into real-world impact-bridging complex enterprise needs with scalable, cloud-based solutions.
About the Role
As an Implementation Manager, you'll lead the rollout of Valon's AI-powered SaaS servicing platform for enterprise clients. You'll drive implementations from kickoff to post-launch success, working closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, technical problem-solving, and strategic collaboration.
Responsibilities
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$119,000-$161,000 USD
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing-the process of paying off one's mortgage-Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Implementation at Valon
Implementation at Valon is a technical, client-facing function at the core of delivering our SaaS platform. We partner with customers to configure workflows, integrate data, and ensure seamless adoption of our software within their servicing operations. As we introduce AI-driven automation, the implementation team is key to translating our product into real-world impact-bridging complex enterprise needs with scalable, cloud-based solutions.
About the Role
As an Implementation Manager, you'll lead the rollout of Valon's AI-powered SaaS servicing platform for enterprise clients. You'll drive implementations from kickoff to post-launch success, working closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, technical problem-solving, and strategic collaboration.
Responsibilities
- Lead end-to-end client implementations-from onboarding to adoption.
- Use Python and SQL to configure workflows, build automations, and troubleshoot issues.
- Understand client needs and tailor solutions that drive measurable outcomes.
- Collaborate with internal teams (Product, Engineering, Ops) to translate feedback into scalable improvements.
- Build trusted relationships as the primary point of contact throughout the implementation lifecycle.
- Travel as needed (approx. 25-50%) to support client success.
- 3+ years in implementation, deployment strategy, consulting, or technical account management.
- Proficient in Python and SQL; comfortable working with data and automation tools.
- Experience integrating software into enterprise workflows (via APIs or custom solutions).
- Strong communication skills across technical and business audiences.
- Previous exposure to AI-driven tools is a plus.
- High-agency and proactive-you drive progress and solve problems independently.
- Technically capable-you enjoy building, debugging, and optimizing workflows.
- Customer-focused-you can navigate complex client environments and deliver results.
- Collaborative and adaptable-you're comfortable working across teams in a fast-paced environment.
- Entrepreneurial-you think like an owner and are excited to build processes from the ground up.
- Be part of reshaping an outdated industry using AI and modern technology.
- Work directly with enterprise clients to solve real-world challenges.
- Join a team that values action, ownership, and transparency.
- Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
- Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: flexible paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$119,000-$161,000 USD
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.