Manager, Tech Product & Solution

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

If you are passionate about experiences, you will love being part of the Frontline & Business Experience Team. As part of the team you will build it and own it. This team is an advocate for our frontline and making their product experiences the best in the industry. There is no better place to thrive, drive and rattle the industry.

As Manager, Product Management you will lead a team of professionals passionate about improving frontline and business experiences. This position will be responsible for contributing to and driving the Care Desktop product strategy in partnership with the business and delivery teams. This role will play a critical role in cross functional relations. Strong knowledge of Agile/SAFE practices will drive rapid execution of the teams.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!

The Manager, Product Management leads a team that owns product roadmap and capabilities related to Frontline & Business Experience to deliver exceptional interactions.

What you will do

• Partners with business, internal/external collaborators and Leadership to understand current customer experiences, identifies areas of opportunity, create and manage product vision and strategy.
• Manages the "big picture" of challenges impacting the customer experience, including the technical, functional, process, and policy considerations.
• Works with business to identify and articulate initiative scope, benefits and ROI.
• Serves as the driving force behind the delivery of multiple, concurrent projects and products.
• Develops, and manages a team of Product Managers, who will work with collaborators to define features and user stories to deliver frontline experiences.
• Drive continuous improvements in the SDLC.
• Manager capacity work planning
• Effectively and efficiently persuade, direct and collaborate with SVP's, and occasionally with EVP's and C-Suite.

Relationship and People Management

• 1-5 in a Supervisory role
• Manages relationships with assigned vendors, including driving features and function requests for inclusion in future product releases.
• Effectively manages team to achieve results by providing appropriate direction, timely developmental feedback and coaching, and conducting performance reviews and conversations.
• Interviews and hires qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.
• Supports team in creating training and career development plans and ensures assignments with increasing levels of responsibility are given to staff.
• Provides coaching and direction to the team that drives action and enables achievement of performance and operational goals.
• Supports team in creating training and career development plans and ensures assignments with increasing levels of responsibility are given to staff.
• Provides coaching and direction to the team that drives action and enables achievement of performance and operational goals.

Experience

• 5-7+ years of relevant Product Management, Product Owner, Business Analyst, and System Analyst experience in an agile software product development environment.
• 4+ years of people management or lead experience (Preferred)
• Demonstrated knowledge of Agile methodology and product delivery using agile principles relevant Product Management, Product Owner, Business Analyst, and System Analyst experience in an agile software product development environment.
• Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies, across multiple teams.
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Experience with Agile backlog/project management tools.
• Ability to connect the company vision to your product and show impact through relevant KPI/Metrics.

At least 18 years of age
Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $114,100 - $205,900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ309037¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.