1543691BR-Network Engineer
Apply NowCompany: Resource Logistics, Inc.
Location: Burlington, MA 01803
Description:
Technology Required : Cisco, Meraki, Riverbed.
- Indent Monitoring, Recording Triage
- Proactive Monitoring, Indent Recording and Assignment
- Escalate & follow up till the closure of the call
- Proactive Health Check for Managed infrastructure based upon the agreed parameters.
- Knowledge management, updates network document i.e. SOP, KEDB etc.
- Network devices Life Cycle Management, release management
- Acting on Incident generated by system and users for network issues
- Vendor co-ordination for WAN links i.e. ISP.
- Escalate to OEM/Local Tech Support/Telco partner in case device is unreachable or some component has gone faulty. Repair & Replacement follow-up with vendors/OEM.
- VLAN configuration issues
- Opening Change request in case Incident Resolution requires a change
- Problem management analysis for recurring and major issues
- Root Cause analysis and permanent solution
- Updating the solution and creating SOP if required.
- Configuration Management
- Equipment Configuration changes.
- Minor patch / software version/hardware upgrades
- Recording, Reporting and verifying all 's in the network
- Perform Systems Software administration add/changes, like access control list (ACL) definitions, quality of service definitions, virtual LAN definitions, WLAN access.
- Update or coordinate the update of all appropriate databases/documentation (Service Tickets, change management documentation/reports, asset management system)
- Network Traffic Analysis
- Identifying capacity issues and give recommendations
- Defining the baseline based on business forecast or application requirement
- Ensuring sufficient capacity to meet agreed service levels
- Network Clienthitecture Assessment