Data Center Operations Engineer

Description & Requirements

Our data centers serve the dynamic, market driven workload of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.

Job Shift:

• Third shift (night), along with weekend hours and some holidays.

We'll trust you to:

• Learn and understand the data center site in order to manage events that put our critical systems at risk
• Organize people, communication and knowledge to support problem follow-up and data center activity
• Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
• Maintain accuracy of documentation and recorded details of physical assets and connections
• Detect, investigate, and drive operating system issues affecting production equipment availability
• Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
• Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation

You'll need to have:

• Experience in a Linux/Unix environment as a system/network administrator or engineer with Linux/Unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
• A Degree in Computer Science, Engineering, Mathematics, a similar field of study or equivalent work experience
• Ability to prioritize work including active data center service and projects in flight and ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
• Knowledge of Layer2 and 3 network concepts
• Desire to learn and take ownership of personal development and a passion for educating others and improving our team capabilities
• The ability to perform physical activities including walking, lifting, and climbing a ladder

We'd love to see:

• Desire to lead projects, problem investigation and automation and innovation efforts
• Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
• Hands-on experience replacing server and network hardware and components
• Familiarity with reporting tools including Grafana and Humio
• Awareness and some exposure to programming or scripting
• Networking experience with sound knowledge of Cisco IOS and JunOS

Salary Range = 95000 - 140000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation, [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.