Senior Director, Programs & Services

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev's resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev's latest Impact Report: www.Achev.ca

SUMMARY

The Senior Director, Programs & Services is responsible for providing strategic planning and oversight of a large program/service portfolio including accountability for multiple government-funded contracts, leadership of a management/supervisory team, and achievement of outcomes and client satisfaction for their area. The Senior Director provides strategic insights to leadership meetings/discussions, acts as a role model for OneAchev Culture, engages staff, maintains and builds strong community relationships, and assists in new business development. This role also supports company-wide and area-specific initiatives as assigned.

DUTIES AND RESPONSIBILITIES

• Champions the Achev vision, mission and goals including the OneAchev Culture, OneTeam collaboration, and OneClient approach
• Develops annual strategic plans for their area and reports on progress, opportunities, and recommendations for further consideration
• Identifies program and company-wide risk and proposes prevention and mitigation solutions
• Contributes to organization-wide operational and human resource planning, communication, and initiatives to address efficiencies
• Develops and reviews project and service plans with management teams and staff
• Develops and monitors key performance indicators, and manages program development
• Provides direction to and supervises management team and other staff, as assigned
• Oversees the process of recruitment, selection, relocation, staffing operations, performance appraisal, and staff development in their area
• Promotes effective team building and implements employee engagement activities
• Leads teams in adopting new tools, technologies and processes for enhanced service, security, and efficiency
• Chairs, facilitates and/or makes presentations for a variety of F2F and online meetings
• Liaises with government funders regarding contracts, operations and potential new initiatives including negotiating activities and funding
• Ensures compliance with company policies and funder requirements
• Collaborates with senior leadership to develop new partnerships and relationships to enhance client service and build new business
• Analyzes statistical reports, identifies client and community needs, and proposes service changes and new project ideas
• Initiates and/or supports new concepts/proposals/services driving business growth and overseeing negotiations, program set up and hiring as needed
• Oversees the management of budgets, cash flow forecast, review of claims, and use of slippage according to company and government requirements
• Prepares quarterly management discussion & analysis (MD&A) reports for senior leadership review
• Oversees the preparation and submission of narrative and annual funder and company reports and ensures accurate statistical report in funder- and company-approved portals
• Oversees service area promotion, outreach and marketing, and client referral in conjunction with the marketing department and OneAchev initiatives
• Manages escalated challenges/issues with diplomacy and authority, escalating further if needed
• Represents Achev and Sr. Vice President upon request at community events, relationship building meetings, and presentations

QUALIFICATIONS

• Post secondary degree in education, social services, business or other relevant area
• Further education/experience in business or non-profit management is strongly preferred
• Minimum five (5) years of senior-level management experience in education and/or not-for-profit is required
• Excellent oral and written communication skills
• Strong interpersonal skills and cultural sensititivity
• Demonstrated strength in motivating, coaching, supporting and recognizing individuals and teams
• Ability to organize and prioritize tasks and resolve challenges
• Demonstrated capacity to develop, implement and manage large, complex budgets
• Ability to work effectively with funders and community partners and demonstrate leadership in conducting meetings
• Computer proficiency with MS Outlook, MS Office, funder portals, databases and ability to learn new technology and use new tools and support implementation
• Familiarity and experience with business and service models, tools and resources
• Adaptability, and capacity to initiate, support and drive innovation and change
• Drivers' license and access to a vehicle
• Flexibility in travel and hours of work is required
• A satisfactory Criminal Reference Check is required

We're looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you're excited about this role or another one, please apply on our website www.achev.ca