Director of Operations
Apply NowCompany: Retail Options
Location: Chicago, IL 60629
Description:
What You'll Do:
Reporting to the Company General Manager, the Manager of Operations is responsible for directing district managers within a defined area.
The Manager of Operations directly manages the District and District Department Managers to ensure that all stores operate within the standards and drive best in class practices, while meeting/exceeding sales, profitability and guest experience objectives established during the forecasting and planning process as well as providing feedback to cross functional business partners about market needs and solutions. The Ops Manager directly leads/manages District and Department managers to ensure compliance with applicable policies, practices and objectives.
Qualifications:
Competencies:
Leadership -.
Building and Maintaining Relationships
Business Acumen -
Strategy and Execution -
Change Management -
Key Job Responsibilities:
Provide overall directions to improve store operations and meet operational objectives.
Plan and implement district level initiatives to increase sales while controlling operational costs.
Ensure store operations adhere to legal and operational compliance requirements.
Maintain staffing, training and development at the regional and store levels to ensure programs are being executed and monitored for success.
Provide coaching and mentoring to store teams at all levels ensuring optimal business and guest engagement results.
Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and development are occurring, and action plans are developed in order to grow the business.
Ensure top talent is identified and selected across the districts and assist with the on-boarding of new management employees and the development of leadership skills.
Drive sales and meet all controllable expenses such as payroll, shrink, safety, supplies
Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales
Lead change within the districts for all aspects of the business.
Requirements:
Preferred, a minimum of 5 years' work experience in supermarket retail operations management, hospitality, or restaurant.
At least some experience leading a multi-store organization including, but not limited to recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor and profit.
Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written.
Ability to apply sound business acumen and principles; including retail sales understanding and P&L responsibility.
Proven ability to select, develop, and retain top talent.
Reporting to the Company General Manager, the Manager of Operations is responsible for directing district managers within a defined area.
The Manager of Operations directly manages the District and District Department Managers to ensure that all stores operate within the standards and drive best in class practices, while meeting/exceeding sales, profitability and guest experience objectives established during the forecasting and planning process as well as providing feedback to cross functional business partners about market needs and solutions. The Ops Manager directly leads/manages District and Department managers to ensure compliance with applicable policies, practices and objectives.
Qualifications:
Competencies:
Leadership -.
Building and Maintaining Relationships
Business Acumen -
Strategy and Execution -
Change Management -
Key Job Responsibilities:
Provide overall directions to improve store operations and meet operational objectives.
Plan and implement district level initiatives to increase sales while controlling operational costs.
Ensure store operations adhere to legal and operational compliance requirements.
Maintain staffing, training and development at the regional and store levels to ensure programs are being executed and monitored for success.
Provide coaching and mentoring to store teams at all levels ensuring optimal business and guest engagement results.
Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and development are occurring, and action plans are developed in order to grow the business.
Ensure top talent is identified and selected across the districts and assist with the on-boarding of new management employees and the development of leadership skills.
Drive sales and meet all controllable expenses such as payroll, shrink, safety, supplies
Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales
Lead change within the districts for all aspects of the business.
Requirements:
Preferred, a minimum of 5 years' work experience in supermarket retail operations management, hospitality, or restaurant.
At least some experience leading a multi-store organization including, but not limited to recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor and profit.
Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written.
Ability to apply sound business acumen and principles; including retail sales understanding and P&L responsibility.
Proven ability to select, develop, and retain top talent.