Platform Support Technical Specialist
Apply NowCompany: Diverse Lynx LLC
Location: Charlotte, NC 28269
Description:
Job Description :
What are the top 3 skills required for this role?
1. Considerable hands-on experience with JAVA server-side technology and J2EE App server preferably WebSphere
2. Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
3. Strong knowledge of relational database (DB2 preferred)
Job Description/ Responsibilities
Serve as SME on functional and technical aspects of the Payments platform
Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
Develop technical specifications for software vendor in development of new functions and features
Coordinate the deployment of software on TCH internal infrastructure; configure the software per project requirements
Liaise with Quality Assurance to ensure quality of software deliverables
Provide Level 3 support
o Assist support teams in troubleshooting production issues and engage/escalate to vendor as necessary
Develop implementation/roll-out strategy for new releases
Occasionally design and develop ad-hoc shell scripts, database patches, reports, etc. (large scale in-house software development is not anticipated)
Assist Project Management in assessing project sizing and timelines
Triage, troubleshoot and resolve escalated production issues on a complex mission critical application
Perform root cause analysis of issues
Responsible for analyzing systems/processes and recommending changes to improve processing efficiency
Develop run-books for recurring issues, system implementation, shutdown and recovery
Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
Additional Information: (Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc.)
Total Team size is 9 for NOC Support. This role is SME kind of role within the team (level 3).
Overall relevant experience should be more than 9 years
Candidate should be ready to work in night shift & weekends or be prepared to provide on-call support as needed.
The ideal candidate should possess strong hands-on experience with supporting high availability, distributed online transaction processing applications using JAVA/JEE, WebSphere, Linux, REST/JSON, Web Api(s), DB2 (or other Relational Databases)
Prior experience working with Payment networks (Visa, Client, Client), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is desirable.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
What are the top 3 skills required for this role?
1. Considerable hands-on experience with JAVA server-side technology and J2EE App server preferably WebSphere
2. Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
3. Strong knowledge of relational database (DB2 preferred)
Job Description/ Responsibilities
Serve as SME on functional and technical aspects of the Payments platform
Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
Develop technical specifications for software vendor in development of new functions and features
Coordinate the deployment of software on TCH internal infrastructure; configure the software per project requirements
Liaise with Quality Assurance to ensure quality of software deliverables
Provide Level 3 support
o Assist support teams in troubleshooting production issues and engage/escalate to vendor as necessary
Develop implementation/roll-out strategy for new releases
Occasionally design and develop ad-hoc shell scripts, database patches, reports, etc. (large scale in-house software development is not anticipated)
Assist Project Management in assessing project sizing and timelines
Triage, troubleshoot and resolve escalated production issues on a complex mission critical application
Perform root cause analysis of issues
Responsible for analyzing systems/processes and recommending changes to improve processing efficiency
Develop run-books for recurring issues, system implementation, shutdown and recovery
Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
Additional Information: (Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc.)
Total Team size is 9 for NOC Support. This role is SME kind of role within the team (level 3).
Overall relevant experience should be more than 9 years
Candidate should be ready to work in night shift & weekends or be prepared to provide on-call support as needed.
The ideal candidate should possess strong hands-on experience with supporting high availability, distributed online transaction processing applications using JAVA/JEE, WebSphere, Linux, REST/JSON, Web Api(s), DB2 (or other Relational Databases)
Prior experience working with Payment networks (Visa, Client, Client), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is desirable.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.