IT Change Management Manager

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.

POSITION OVERVIEW:

The IT Change Management Manager will lead the management the lifecycle of enterprise IT changes. This individual will primarily be responsible for the overall quality of the IT Change Management process and create and implement IT Change Management standard and procedures that maximize organization resources and minimize obstacles, risks, and impact to business processes. The Manager of IT Change Management is the main coordinator of the Change Management process and is the focal point for all changes to the production and disaster recovery systems. This individual must have a strong background in IT change management principles and the ability to drive change in a fast-paced environment.

KEY RESPONSIBILITIES:

• Develop, implement, and maintain IT Change Management standard and procedures to provide for a well-structured process across the Enterprise, ensuring alignment with ITIL best practices and organizational needs.
• Acts as the chair for the Change Advisory Board (CAB); includes the creation of the agendas, circulation of proposed change requests, and documentation of CAB meeting minutes and updates.
• Manages the prioritization and categorization of IT Change Management requests in coordination with EPMO.
• Oversee risk assessments for proposed changes and ensure proper testing and validation are conducted before implementation.
• Coordinate with business units, IT support, and other stakeholders to communicate upcoming changes, timelines, and expected impacts.
• Identify, assess, and mitigate potential risks with proposed changes and anticipate resistance; develop specific plans to address or mitigate the issues.
• Conduct readiness assessments, evaluate results, and present findings to senior management regarding the status of change requests, incidents, and potential risks.
• Ensure changes comply with internal IT governance policies, standards, and external regulatory requirements.
• Continuously evaluate and enhance the IT change management process to improve efficiency, reduce costs, and minimize risks.
• Utilize the IT Change Management system to monitor, track and report changes to include report distribution and development of Change Management dashboards.
• Utilize the IT Change Management system to create a consolidated change schedule to include the identification and resolution of scheduling conflicts.
• Work with cross-functional teams to plan and schedule changes, minimizing disruption to business operations.
• Support the implementation of new initiatives, projects or operational changes sponsored by business units (internal and external facing)
• Involvement with development and testing enhancements in the ServiceNow IT Change Management module.
• Support other processes (Incident, Problem and Configuration) with respect to IT Change Management during projects, and service disruptions.
• Identify performance and resistance gaps, and work with interested parties to develop and execute
• Perform other related duties as required or assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business administration, Computer Science, Information Systems, or equivalent experience
• 7 - 10 years of experience in IT Change Management, with at least 4 years in a managerial or leadership role.
• Demonstrated knowledge of principles and methodologies of IT Change Management.
• Ability to work productively with all levels of professionals in the organization.
• Excellent active listening, root cause identification and people skills.
• Excellent communication and interpersonal skills for managing stakeholders and leading teams.
• Possess good organizational skills and ability to multi-task.
• Excellent relationship building skills and ability to influence others.
• Ability to perform as a team member as well as ability to operate independently.
• Knowledge of ServiceNow a plus.

LICENSES AND/OR CERTIFICATES REQUIRED

• ITIL Certifications (e.g., ITIL Foundation, ITIL Service Transition).
• Other relevant certifications (e.g., PMP, PRINCE2, etc.) are a plus.
• AMA Professional Certified Marketer
• Financial Services Marketing Certification

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

We get to volunteer in areas that are meaningful to the bank and impactful in the community.

Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.