INVESTOR REPORTING MANAGER

The Investor Reporting Manager will play a pivotal role in managing and overseeing the internal and external reporting functions for AmeriNat. This position will be responsible for generating and analyzing reports related to client loan portfolios, regulatory compliance, and internal performance metrics. Additionally, the Manager will oversee investor accounting, including managing cash remittances and reconciling custodial accounts. The Manager organizes, plans and directs the reporting, remittances, invoicing, reconciliations, deductions and other related tasks pertaining to investors. This includes establishing guidelines, procedures and processes to increase and maintain efficiency and quality control over the investor accounting functions and demonstrating AmeriNat's "exceptionally good servicing" on a routine basis. The Manager will work closely with various departments to ensure accurate and timely delivery of information that supports decision-making and strategic planning.

Requirements

Major Duties and Responsibilities:

Investor Accounting

• Oversee the management of cash remittances to clients, ensuring timely and accurate payments.
• Reconcile custodial accounts timely to maintain accurate financial records and ensure compliance with investor requirements.
• Monitor escrow and corporate advance activity for reasonableness.
• Oversee loan releases (deconversions) and relevant invoicing in connection with those releases, as well as new portfolio boarding.
• Coordinate with finance and accounting teams to manage cash flows and address discrepancies.
• Develop procedures aimed at ensuring adherence to investor guidelines and reporting standards.
• Oversee special reporting requirements handled outside the servicing system with Excel spreadsheets that are completed per established processes and procedures.
• Engage with other departments and vendors to automate functions, as available.
• Collaborate with clients to understand their reporting needs and work with IT to tailor reports accordingly.

Regulatory and GSE Reporting

• Oversee compliance with regulatory and Government-Sponsored Enterprise (GSE) reporting requirements.
• Prepare and submit required reports to regulatory bodies and GSEs in a timely manner.
• Oversee and manage year-end processes related to statements and tax forms.
• Stay updated on regulatory changes and verify that reporting practices align with the latest standards and guidelines.

Internal Reporting and SLA Management

• Manage internal reporting systems to monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Track and report turnaround times and other performance metrics in accordance with law and regulation.
• Prepare Board Reports and other management reports, as requested.
• Provide regular updates to senior management on SLA performance and areas for improvement.
• Implement processes to enhance reporting efficiency and accuracy.

General

• Oversee the servicing system scheduled events, routine processes and troubleshoot as necessary.
• Oversee the ongoing maintenance and enhancement of reporting and investor accounting processes.
• Other special projects and duties as assigned.

Supervisory Requirements:

• This position has direct reports.
• Efficiently manage employee resources to ensure optimal productivity and efficiency.
• Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives "VMVGO".
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
• Utilize available system reporting and collaborate with senior management to develop additional monitoring tools to manage exceptions to standards.
• Manage the department's staff including appropriate employee evaluations that identify employee strengths and weaknesses; ensure training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
• Direct and coach staff in a positive and encouraging fashion.
• Propose and implement annual department goals and employee goals; routinely measure actual departmental/employee performance to the goals.
• Assess the developmental needs and career paths of staff and make recommendations for their advancement as appropriate.
• Use technology to improve process efficiency and quality of service; embrace and implement opportunities for automation.

Additional Expectations:

• Provide a professional example, accuracy, and consistency in work performance.
• Respect teammates.
• Participates and is an active team member by assisting others.
• Communicate in a courteous manner.
• Have a solution rather than a complaint to resolve issues promptly.
• Keep management informed of pertinent information.
• Communicate openly and often.
• Maintain the quality and integrity of the services provided by the department.
• Support the overall goals of the Company and ensure services are delivered professionally and efficiently.
• Embrace change without resistance and adapt quickly; however, provide feedback when necessary.

Independent Judgment:

• Possess a high degree of independent judgment that will be heavily relied upon by senior leadership.
• Make frequent business judgments on matters critical to the firm.
• Keep management informed of area activities and any significant problems.

Requirements & Qualifications:

• Bachelor's degree in accounting, finance or related field from four-year College or University.
• In lieu of bachelor's degree, five plus years mortgage servicing experience or equivalent combination of education and experience.
• Previous experience in reporting, analytics, or a related field within the financial services or loan servicing industry.
• Previous reconciliation and accounting experience.
• Experience managing people in a rapidly expanding, fast-paced, client-centric, results driven environment.
• Proven experience in managing and delivering complex reports to clients and regulatory bodies.
• Excellent analytical skills with the ability to interpret data and provide actionable insights.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Proficiency in reporting software and tools, including advanced Excel skills. Experience with SharePoint, SQL, Tableau, or similar tools is a plus.
• Exceptional communication and interpersonal skills with the ability to collaborate effectively with clients, senior management, and cross-functional teams.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and various Agency guidance (i.e. HUD, USDA, etc.).
• Ability to work in a fast-paced environment where attention to detail, accuracy and efficiency are of high importance.
• Ability to learn and grasp State and Federal Compliance regulations.

Physical Requirements

• Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Hearing - Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
• Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local "Fair Chance" ordinances. AmeriNat is an Equal Opportunity Employer.