Recipient Rights Director

CLASSIFICATION TITLE:
Recipient Rights Director

SALARY:
$93,701.61 - $121,195.22

DEPARTMENT:
Community Mental Health

Opening Date:
04/09/2025

Closing Date:
When Position is Filled

FLSA STATUS: Exempt

EMPLOYMENT RELATIONSHIP: At-will

GENERAL SUMMARY

Under direction, oversees the Office of Recipient Rights. Responsible for upholding the Recipient Rights Protection System by ensuring compliance with the Michigan Mental Health Code, Michigan Department of Community Health (MDCH) Administrative Rules, and Macomb County Community Mental Health Office of Recipient Rights (ORR) policies and procedures. Ensures compliance and adherence with Federal, State, Managed Care Organization (MCO) laws, rules, regulations, directives, guidelines and policies which govern the Rights Protection System.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Directs all aspects of the Office of Recipient Rights, including ensuring legal compliance and the oversight of all department staff.

Resolves disputes relating to apparent rights violations and advocates on behalf of recipients.

Ensures that allegations of rights violations are thoroughly investigated in a timely manner and remedial action is pursued.

Facilitates the overall provision of the Macomb County Community Mental Health (MCCMH) Rights Protection System by interacting with other human service, judicial, and enforcement entities.

Provides detailed quarterly, semi-annual, and annual reports detailing Rights Activities undertaken by the office.

Represents the Office of Recipient Rights at various committee meetings.

Serves as a consultant and provides technical advice to leadership relative to recipient rights issues.

Ensures rights training is provided to employees and contract agencies.

Ensures assistance, education, and training to recipients and their families on their rights, self-advocacy and how to contact the office.

Develops and maintains Recipient Rights policies and procedures necessary to implement the Rights Protection System.

Provides information and assistance as requested concerning the Recipient Rights appeals process.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Master's degree from an accredited college or university in Human Services, Business Management, Public Health Administration or a directly related field
• Five (5) years of experience in the administration of a behavioral health service program
• Three (3) years of experience in staff supervision and management

Preferred Education and Experience

• Master's degree from an accredited college or university in Social Work, Counseling, Psychology or a directly related mental health field
• Experience working as a recipient rights officer or advisor
• Experience working with individuals with developmental disabilities, mental illness and/or co-occurring diagnoses
• Experience with the public mental health system in Michigan

Required Licenses or Certifications

• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

Preferred License or Certifications

• Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan
• Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), or Licensed Psychologist (LP)

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Michigan Mental Health Code, specifically Chapters 7 and 7A
• Michigan Medicaid Provider Manual
• Michigan Department of Health and Human Services (MDHHS) Administrative Rules
• Health Insurance Portability and Accountability Act (HIPAA)
• Regulatory agencies
• Applicable computer applications including electronic medical systems (EMR) systems

Skill in:

• Using good professional judgment for the welfare and safety of consumers
• Organization and time management
• Assigning, prioritizing, monitoring, and reviewing work assignments
• Conducting thorough and impartial investigations
• Analyzing complex issues and making sound recommendations
• Effective written and oral communication
• Project management
• Legal and regulatory analysis

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through the use of positive and encouraging statements and/or interactions to, about, and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Supervise and direct the work of staff
• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• Work in an environment which embraces the county's Dignity Campaign
• Effectively speak, write and understand the English language
• Effectively speak, write and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Work independently

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: N/S

Bending (forward or backward bending at the waist): N/S

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees): N/S

Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: F/C

Kneeling to work at low levels: O

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another:

Up to 10 pounds: O

Up to 50 pounds: N/S

More than 50 pounds: N/S

Over 100 pounds: N/S

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: N/S

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.