Cell Logistics Operations Specialist - Remote / Telecommute
Apply NowCompany: Cynet Systems
Location: Seattle, WA 98115
Description:
Job Description:
Pay Range: $36hr - $41.42hr
Responsibilities:
Pay Range: $36hr - $41.42hr
Responsibilities:
- ct as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners.
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
- Monitor collection, delivery, transportation, and manufacturing activities.
- Troubleshoot and develop plans of action for issues throughout the patient journey.
- Interact with internal and external stakeholders over the phone and email.
- Ensure a positive end-to-end customer experience.
- Execute urgent escalations and facilitate product returns and product replacements.
- Input and maintain transactional data related to patient schedules within scheduling system.
- ctively participate in tactical and other meetings as assigned.
- Facilitate daily operations activities and meetings including shift turnover on rotating basis.
- Provide real-time scheduling portal support to external users.
- Monitor and triage requests and issues within the case management system.
- Provide on-call and holiday support as assigned.
- Highly self-motivated, self-aware, and professional.
- Flexible in responding to quickly changing business needs.
- Exceptional customer service orientation.
- Skilled at managing tense situations and de-escalation.
- Eager to work with teams from other regions and cultures.
- Strong sense of ownership and accountability.
- ble to work independently and in groups.
- Bachelor's degree or equivalent work experience.
- 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain.
- Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred.
- Experience working in a regulated environment (cGMP/FDA) is preferred.
- Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word.