Network & Telecommunications - Senior Administrator

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Company: Brookfield Zoo Chicago

Location: Brookfield, IL 60513

Description:

Join the PRIDE!

Since opening in 1934, Brookfield Zoo Chicago has had an international reputation for taking a cutting-edge role in animal care and conservation of the natural world. Brookfield Zoo Chicago is an active partner in wildlife protection programs around the world, including the Sarasota Dolphin Research Program, the world's longest-running study of bottlenose dolphins. We have pioneered the field of conservation psychology, the study of how people connect with animals and nature. We are able to reach so many audiences each year, including 2 million zoo guests engaged by unique exhibits and programs; some 250,000 schoolchildren, campers, and families who participate in award-winning science education programs; nearly 24,000 teachers who take part in our professional development workshops; and, diverse communities across Chicagoland. Brookfield Zoo Chicago is known throughout the world as a leader in animal welfare and conservation, this venerable institution also serves as a potent economic engine, top tourism attraction, and award-winning educational institution.

This position contributes to the success of Brookfield Zoo Chicago ("BZC") by providing effective IT network, system, security, and telecommunications support for all users, supporting a wide variety of business needs, solutions, applications, and communications necessary to carry out BZC's mission and maintain operations in all areas supporting annual and strategic goals.

This is a non-union, fulltime, salaried position, grade 11, with a hiring range of $100,898 to $112,249. The Benefits Summary Information (for this position, please refer to the non-union, fulltime employee section):Benefits TableYou may also copy and paste this link in your browser for ease of viewing:

www.brookfieldzoo.org/custom.czs/files/06/06337b2c-b3db-45a2-8eb2-f8362486bd0e.pdf

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.
  • *Implement, test, and maintain technical controls, processes, and documentation supporting all BZC compliance and information security policies and practices for network, systems, and telecommunications and applications.
  • *Configure, install, monitor, and maintain equipment related to the network such as switches, Wi-Fi access points, routers, and other devices as necessary to ensure the performance of the entire network, including appropriate data cabling.
  • *Manage Active Directory environment, including DNS, DHCP, setting up user accounts, assigning permissions, setup automation processes to streamline operations. Manage O365 infrastructure and hybrid Exchange.
  • *Perform administration and support of VoIP telephone system including Call Manager, Unified Messaging, Emergency Responder, and Call Center.
  • *Manage and monitor on-premise Storage-Area-Network and Cloud storage infrastructure, including assisting with Disaster Recovery management and testing. Maintain backup system(s) for all critical infrastructure and systems.
  • *Manage, monitor, and maintain network security related systems including but not limited to network firewalls, SMTP security gateways, endpoint anti-virus, MFA, web filtering. Assist with execution of the incident response plan, when enacted.
  • *Perform server hardware and software installations, upgrades, patches, and service packs, as necessary. Maintain and monitor IP video system including cameras, applications, and storage performance. Use best practices, tools and collaboration with peers to monitor and maintain a secure network. Provide third-tier technical support to IT support services staff and vendors, including project related network and telecommunications participation, tasks and support.
  • *Assess and recommend network architectural designs/changes in response to business or technical drivers. Actively participate in the planning, design, and implementation of server operating system configurations, network infrastructure, and related hardware. Maintain relationships with vendors, partners, and manufacturers as necessary to ensure we are getting value for BZC network and related systems.
  • Other related duties as assigned.

  • * Denotes Essential Job Function(s)

    POSITION REQUIREMENTS AND SPECIFICATIONS:
    • Bachelor's degree in Computer Science or other relevant field or eight years of equivalent related experience. High school diploma or educational equivalent (e.g., GED.) required.
    • Five years relevant experience in networking, wireless, firewalls, routing, and switching.
    • Proficiency with best practices related to management, control, and monitoring of server infrastructure.
    • Experience with managing Active Directory, VMWare, O365, backup/recovery, network security, network troubleshooting, and IP video.
    • Experience managing, maintaining and troubleshooting Cisco VoIP systems.
    • Strong organizing, prioritizing and multitasking skills.
    • Ability to work independently and with a team.
    • Must maintain confidentiality of information and user privacy.
    • Good communication and interpersonal skills.
    • English fluency at a professional working proficiency.
    • Excellent problem-solving and decision-making skills and ability to resolve problems timely.
    • Ability to work under pressure, prioritize effectively, and meet critical deadlines.
    • Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
    • Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.


    DESIRABLE/PREFERRED QUALIFICATIONS:
    • Microsoft MCSE and/or CCNA, CISSP certification or equivalent highly preferred.
    • Experience with Aruba or Cisco network switches preferred.
    • Multilingual ability, Spanish fluency a plus.


    ADDITIONAL INFORMATION: This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. Incumbent is responsible for reporting immediately to the VP of Information Technology and the Vice President of People & Culture any discovery of child pornography or other illegal activities on any of BZC's electronic or information technology equipment in accordance with BZC policy. Immediately report to the VP of Information Technology any activity or request for application or security updates, modifications, or unauthorized access in the IT environment that may violate current BZC policy, particularly as it relates to electronic communication or confidential information or loss or breach of personally identifiable information.

    Position requires nonstandard work hours, including holidays and weekends as needed. Must carry a cell phone at all times and be available 24 hrs day/7 days a week and respond as required for emergency support (on-call rotation).

    The mission of Brookfield Zoo Chicago is to inspire conservation leadership by connecting people to wildlife and nature. Accredited by the Association of Zoos & Aquariums, American Humane, and the Alliance of Marine Mammal Parks and Aquariums. Brookfield Zoo Chicago is an Equal Opportunity Employer.

    If interested in being considered for this opportunity, please visit the BZC Career Center to obtain more details about the position and to apply by submitting your profile. Please visit our website at brookfieldzoo.org/careers. Please look for requisition number 173.

    We are pleased that you are considering joining our dedicated team at Brookfield Zoo Chicago (BZC). Below is a summary of Brookfield Zoo Chicago's generous employee benefits.

    Non-Union Full-Time Employees

    Eligibility: Eligible employee is defined as a regular, full-time employee who is regularly scheduled to work a minimum of 35 hours or more per week. Coverage begins on the date of hire. Have a family? You can also cover your spouse, civil union partner, and/or eligible children who are under age 26.

    Time away from work: Paid Time Off (PTO) is accrued based on Years of Service and pay grade on a per-pay-period basis starting on the date of hire. Unused PTO time carries forward from one calendar year to the next to a specified maximum. Below are the equivalent amounts employees, who work 8 hours per day or 10 hours per day, earn in a 12-month period. An employee's pay grade is included in the job description.

    Years of Service

    New hire- 5 years

    5+ years

    10+ years

    15+ years

    20+ years

    Positions in Grades 01H-06
    21 days
    26 days
    31 days
    36 days
    37 days

    Positions in Grades

    07H-14-14MT-15MT
    26 days
    26 days
    31 days
    36 days
    37 days

    Positions in Grades

    16H-17MT
    31 days
    31 days
    36 days
    36 days
    37 days

    Positions in Grades

    07H1-081 (10hr/day)
    18 days
    22 days
    26 days
    30 days
    31 days

    Holidays: Non-union employees are eligible for 8 paid holidays per year.

    1.

    New Year's Day

    2.

    Memorial Day

    3.

    Juneteenth

    4.

    Independence Day

    5.

    Labor Day

    6.

    Thanksgiving Day

    7.

    Day after Thanksgiving Day

    8.

    Christmas Day

    Medical Insurance: Employees may choose from one of two medical plans: Blue Cross-Blue Shield HMO or PPO Plan. A waiver credit is available to employees who waive enrollment in medical insurance. Coverage begins on the employee's hire date.

    Benefit

    Coverage Tiers Available

    HMO Employee Cost

    (biweekly)

    PPO Employee Cost

    (biweekly)

    Waiver Credit

    (biweekly)

    Medical Insurance

    Single, Single +1, Family

    $71.19 - $279.22

    $46.26 - $181.49

    Not Applicable

    Medical Waiver

    Not Applicable

    Not Applicable

    Not Applicable

    -$38.47

    HMO

    PPO

    Annual Deductible

    $0

    For In-Network: $250 Individual / $500 Family

    For Out-of-Network: $500 Individual / $1,000 Family

    Out-of-pocket maximum

    $1,500 Individual / $3,000 Family

    Prescription drug expense limit: $1,000 Individual / $2,000 Family

    For In-Network: $1,000 Individual / $2,000 Family

    For Out-of-Network: $2,000 Individual / $4,000 Family

    Doctor Visits

    PCP Visit

    Specialist Visit

    Preventive care/

    screening/Immunization

    $20/visit

    $60/visit

    No Charge

    $20/visit; deductible does not apply

    $40/visit; deductible does not apply

    No Charge; deductible does not apply

    Hospitalization

    Facility Fee

    Physician's/surgeon's fees

    $250/day

    No Charge

    20% co-insurance

    20% co-insurance

    Prescription Drugs

    Generics

    Preferred Brand Drugs

    Non-Preferred Brand Drugs

    Specialty Drugs

    $30/prescription (retail)

    $60/prescription (mail order)

    $45/prescription (retail)

    $90/prescription (mail order)

    $60/prescription (retail)

    $120/prescription (mail order)

    $60/prescription (retail)

    Deductible does not apply

    $5/prescription (retail), $10/prescription (mail order)

    $15/prescription (retail), $30/prescription (mail order)

    $30/prescription (retail), $60/prescription (mail order)

    $5/$15/$30/ prescription (retail)

    Dental Insurance & Vision Care Coverage: A dental plan and an employee-paid vision care plan are available. A waiver credit is offered to employees who waive enrollment in the dental plan. Coverage begins on the employee's hire date.

    Mental Health: Support, counseling, and resources for life issues at no cost to the employee. Eligible employees and their immediate family have access to Perspectives, a dynamic Employee Assistance Plan (EAP) which provides 24/7, confidential care and resources to address work and life stressors.

    Retirement Savings: A 401(k) savings plan is available for all employees. Choose either pre-tax and/or Roth after-tax contributions. First of the quarter following one year of service, eligible employees receive matching contributions of 50% of the first 6% you contribute.

    Employer-paid Income Protection: Short-Term and Long-Term disability benefits are available which provide up to 60% of the employee's base weekly wages for the first 90 days, then up to 60% of the employee's monthly wages if the employee is unable to return to work. Basic Term Life & Basic Accidental Death & Dismemberment Insurance policies each in the coverage amount of 1X the employee's annual salary, plus an additional $10,000 in coverage. Eligible employees are automatically enrolled in these benefits upon hire.

    Pre-tax Flexible Spending Accounts (FSAs): Brookfield Zoo Chicago believes in helping eligible employees take advantage of pre-tax savings for eligible healthcare and/or dependent care expenses. Eligible employees may set aside pre-tax dollars from their paychecks to save for pre-tax reimbursement of qualified healthcare and/or dependent care expenses.

    Voluntary Benefits:

    -Supplemental Term Life Insurance - Group Accident Insurance

    -Supplemental Accidental Death & Dismemberment Insurance - Group Critical Illness Insurance

    -Supplemental Dependent Life Insurance - Identity Theft Protection

    Other Benefits & Perks for All Employees (unless otherwise noted)

    Advanced Inquiry Degree Program

    Brookfield Zoo Chicago has partnered with Project Dragonfly at Miami University of Ohio to bring an exciting Master's degree program to the Chicagoland area. The Advanced Inquiry Program (AIP) is an inquiry-driven learning experience, allowing participants to take classes from Miami University faculty. Enrollment is open to applicants with a bachelor's degree, regardless of academic major or profession. This program is designed for teachers and other education professionals.

    BZC University

    The Zoo offers a variety of training, both on-site and via virtual classes and e-learning through Brookfield Zoo Chicago University at no cost to employees, including professional development, skill-building courses, conservation topics, zoo and animal-related topics, safety, leadership development, wellness, and much more. Instructors include guest speakers, staff presenters, and outside trainers.

    Tuition Reimbursement

    Regular, full-time non-union employees who have at least one year of seniority are eligible to apply for reimbursement of tuition expenses to a maximum of $1,000 per calendar year.

    Access Credit Union

    Employees are eligible immediately upon employment to participate in the credit union. The minimum balance is $5. Savings are insured up to $100,000, and savings accounts, new and used car loans, personal loans, student loans, and much more are available.

    Blackhawk Work Perks

    Special offers on Chicago Blackhawks games. Tickets start at $30.

    Discounted Membership at Loyola Center for Fitness

    Corporate discount members receive $0 enrollment and 25% off individual dues. Monthly pricing is subject to the number of people on the membership.

    Discounted Day Care

    Discounted day care is available through a partnership with KinderCare Education to provide discounted childcare benefits for employees. Covered brands include KinderCare Learning Centers, Children's Creative Learning Center, Inc. (CCLC), and Champions before and after-school care programs. Employees with children enrolled at a participating center save 10% on childcare tuition for children ages 6 weeks to 12 years available at over 100 locations throughout the greater Chicago metropolitan area.

    Employee Discounts

    Employees may benefit from "Working Advantage," an employee discount program, which offers a wide variety of discounts to staff.

    Enterprise-Rent-A-Car

    Discounts are available to staff members through Enterprise-Rent-A-Care for their personal use.

    Free Flu Vaccines

    Each year the Zoo offers free, on-site flu vaccinations to all full-time and regular part-time employees.

    Free Admission and Parking

    Free admission and parking privileges are provided to Non-Union Full-Time Employees and Union Full-Time Employees only and their immediate family members of BZC employees who have completed the required paperwork.

    Free Admission to Other Cultural Institutions

    The Zoo has reciprocal agreements with other major Chicagoland cultural institutions which allow employees and certain guests to receive free admission and/or parking pursuant to BZC's policy.

    Free Notary Public Service

    Several staff are commissioned Notary Publics and provide free notary services to BZC staff.

    Freebie Table

    Consistent with our conservation ethic, we have a "Freebie" table where staff can place unused/unwanted items that still have value for other staff members to claim. This has been a great way to recycle/upcycle by making unused items available to others.

    Little Free Library: Take a Book. Share a Book.

    The Zoo has a "Little Free Library" book exchange. If an employee sees a book they would like to read, they can take it, or they may donate a book they have finished. When they are done, they can return it to the Little Free Library or leave it at another Little Free Library location for others to enjoy.

    Zoo Day Camp Discount

    Zoo staff who register their child(ren) for Summer Camp at Brookfield Zoo Chicago receive a discounted price for a week of camp for each child registered. The discount is limited to immediate family members only (grandchildren included). Lunch and T-shirts are not discounted.

    Zoo Discounts

    Employee discounts are available on BZC gift shop and restaurant purchases, including 25 cent drinks when the Zoo-issued drink cup is used.

    The mission of Brookfield Zoo Chicago is to inspire conservation leadership by connecting people to wildlife and nature. Accredited by the Association of Zoos & Aquariums, American Humane, and the Alliance of Marine Mammal Parks and Aquariums. Brookfield Zoo Chicago is an Equal Opportunity Employer.

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