General Manager, IE

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The General Manager, IE is accountable for all aspects of the operations and financial performance of the assigned Industrial Services laboratory including financial P&L, operations, revenue generation, employee management and service excellence.

• Accountable for Health, Safety and Environment of personnel and the enforcement of all regulations as per the Company Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager/Supervisor and H&S department for action.
• Accountable for achieving the operational KPIs and objectives established by the VP, Industrial Services.
• Responsible person to ensure services are performed in accordance with federal and local regulations.
• Accountable for the delivery of product test data to achieve Client Satisfaction by maintaining production and specified turnaround targets.
• Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS standards for production, quality and financial performance.
• Reports turnaround times and manages to goal of 100% on time delivery.
• Manages labor ratios, adding and reducing staff where workload and financial performance warrant.
• Monitors and reports weekly projection status (#samples processed/personnel). Maintains production targets and takes proactive measures to sustain these targets.
• Regularly meets with customers to determines opportunities and drive revenue growth.
• Promotes the image, capability and integrity of the company to the clients.
• Maintains high quality standards through strict adherence to group, regional and country policies, procedures and standards.

Qualifications

Education and Experience

Required:

• Bachelor of Science degree in Chemistry, Engineering, or related sciences AND
• Minimum 10 years of experience in a regulated, commercial lab environment, AND
• 5+ years supervisory experience
• Experience managing technical teams in a service-related environment

Preferred:

• Master of Business Administration or Master of Science in Chemistry or Engineering

Knowledge/ Skills/ Abilities

• Computer Skills: MS Office (Word, Excel, PowerPoint) - Intermediate user proficiency required, database management, CRM and LIMS experience
• Strong leadership skills
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Excellent written and verbal presentation skills
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
• Excellent interpersonal skills
• Excellent report writing skills
• Ability to effectively interact with all levels of management, suppliers and clients
• Ability to coordinate and motivate a team towards a common goal
• Ability to realize business opportunities in conformity to the business strategy
• Proven time management skills and a strong attention to detail

Additional Information

In the course of employment, you will be required to travel to and/or work at a client site. The company requires employees to be vaccinated against COVID-19 in order to travel commercially and many clients require visitors performing work at their locations to be vaccinated. Therefore, this role requires a candidate who is fully vaccinated or will be prior to an anticipated start date. The successful candidate will be required to provide proof of having received a COVID-19 vaccination.

The company will provide a reasonable accommodation upon request after an offer is extended.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability

All your information will be kept confidential according to EEO guidelines.