Operations Manager
Apply NowCompany: BELFOR CANADA, Inc.
Location: Victoria, BC V8N 6N8
Description:
Position Overview
Reporting to the General Manager, the Operations Manager is a leadership role that supports the management team. This position's primary responsibility is ensuring organizational and financial effectiveness of the branch. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of each department through the provision of effective methods and strategies, while adhering to differing customer protocol agreements. This role will monitor revenue, expenditures, performance management, and staffing needs and will delegate personnel with tasks and duties. The Operations Manager will
assist with file resolution, client relationships, and business growth. They will attend industry functions, seminars and courses with other management staff for the continued professional development of the branch.
Job Duties
Improve on departmental operational systems, processes and policies in support of the branches organization's visions
Manages and increases the effectiveness and efficiency of supporting departments (Human Resources, Marketing, Sales and Finance), through the coordination and communication between the business functions
Play a significant role in both short-term and long-term planning, drive initiatives throughout the management team and in the organization that contribute to long-term operational excellence
Review departmental processes for timely completion of projects and tasks
Collaborate with management for operational effectiveness and implementing change
Review health and safety compliance requirements for all projects with Health and Safety
Follow all internal policies and procedures in association with varying protocols for all jobs
Conduct weekly operational meetings with employees to review previous month's leads, sales, insurance company scoring results, customer survey and satisfaction sheets and to keep employees up to date with corporate and industry changes
Manages and oversees equipment assignment including (but not limited to) cell phones, laptops, vehicle and tracking of fuel consumption
May be required to participate in the on-call rotation as the on-call manager; which will include coordinating after hours emergency services
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding other people's property and information
Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
Attend all Belfor sponsored training courses
FINANCIAL
Will oversee financial management, planning, systems and controls
Analyze monthly financials and provide insight to the General Manager for operational monthly and annual budget opportunities
Track and review monthly and year to date invoicing and accounts receivable to ensure Project Manager and Branch goals are being achieved
PROJECT BASED
Oversees all projects for profitability and staffing
Monitor assignment of new leads for fair distribution and protocol adherence
Oversees and facilitates the administration of internal job processing system
Monitor scorecards from insurance companies, ensuring any changes in office protocol will result in increased performance
Communicate and meet with Insurers to review guidelines
Manage and oversee estimating standards ensuring protocols are adhered to
Monitors estimate / invoice timelines to ensure they are within client expectations, as well as produce reports to review Project Manager performance
Ensure communication and coordination between departments for job completion
Partake in and conduct contract and budget reviews, monitor work in progress (WIP) reports to ensure we are capturing contract and budgets accurately, audit files for closure for compliance issues and margin analysis
Participate with file resolution with customers, clients and vendors as necessary
Review and approve accounts payable invoices and job costing
Review file progression, invoicing and collection efforts
Monitor accounts receivables to ensure accountability
HUMAN RESOURCES
Support daily human resources activities and responsibilities
Review and approve staffing requirements, including the on-call schedule and vacation requests
Conduct interviews with potential candidates
Support on-going HR initiatives and ensure proper communication to all staff throughout the branch
Support training initiatives, both personal and professional, as well as mandatory training as identified by the Human Resources Department
Supervise, coach and mentor all employees
Prepare and conduct performance evaluations
Oversee and participate in Performance Management, ensuring proper accountability and documentation
MARKETING
Support and source marketing opportunities
Prepare, review and pool resources with other members of the management team to review business development, upcoming marketing opportunities and strategies to increase workflow and productivity
Attend industry conferences, meetings and training seminars for continual growth and development of network
Conduct regular office meetings to review recent business development and strategies to increase work-flow and productivity
Identify, incorporate and manage industry "best in class" services, trends and practices offered by Belfor
Responsibilities
Human Resources: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees
Safety: Verify all Belfor documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and Belfor policy at all Belfor locations and job sites
Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation
Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written
Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports
Time Management: Proven ability to multi-task in a fast-paced office environment
Qualifications
Post-secondary certificate, degree or diploma, preferably in Project Management, Business Management or Construction Management
5+ years' experience in construction, insurance or restoration industry
3+ years' experience in a leadership role required
Experience with Xactimate and Xactanalysis an asset
Excellent time management skills
Excellent decision making, critical thinking and problem solving skills
Comprehensive understanding of customer service, principles and practices
Eligible to operate a motor vehicle per Belfor's vehicle policy
Ability to work within a team or independently as needed
Strong written and verbal communication skills
Proven ability to multi-task in a fast paced environment
Intermediate to advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
Willing to work evenings, on call and weekends when requested
Periodic travel may be required
Criminal Record Check
Physical Demands
Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
Access and mobility in tight spaces
Fit Testing - half and full face mask as needed, annual certification required
Working at Heights - over 5 feet, periodically
Sustained periods of standing, sitting, walking, bending, and kneeling
BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
Reporting to the General Manager, the Operations Manager is a leadership role that supports the management team. This position's primary responsibility is ensuring organizational and financial effectiveness of the branch. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of each department through the provision of effective methods and strategies, while adhering to differing customer protocol agreements. This role will monitor revenue, expenditures, performance management, and staffing needs and will delegate personnel with tasks and duties. The Operations Manager will
assist with file resolution, client relationships, and business growth. They will attend industry functions, seminars and courses with other management staff for the continued professional development of the branch.
Job Duties
Improve on departmental operational systems, processes and policies in support of the branches organization's visions
Manages and increases the effectiveness and efficiency of supporting departments (Human Resources, Marketing, Sales and Finance), through the coordination and communication between the business functions
Play a significant role in both short-term and long-term planning, drive initiatives throughout the management team and in the organization that contribute to long-term operational excellence
Review departmental processes for timely completion of projects and tasks
Collaborate with management for operational effectiveness and implementing change
Review health and safety compliance requirements for all projects with Health and Safety
Follow all internal policies and procedures in association with varying protocols for all jobs
Conduct weekly operational meetings with employees to review previous month's leads, sales, insurance company scoring results, customer survey and satisfaction sheets and to keep employees up to date with corporate and industry changes
Manages and oversees equipment assignment including (but not limited to) cell phones, laptops, vehicle and tracking of fuel consumption
May be required to participate in the on-call rotation as the on-call manager; which will include coordinating after hours emergency services
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding other people's property and information
Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
Attend all Belfor sponsored training courses
FINANCIAL
Will oversee financial management, planning, systems and controls
Analyze monthly financials and provide insight to the General Manager for operational monthly and annual budget opportunities
Track and review monthly and year to date invoicing and accounts receivable to ensure Project Manager and Branch goals are being achieved
PROJECT BASED
Oversees all projects for profitability and staffing
Monitor assignment of new leads for fair distribution and protocol adherence
Oversees and facilitates the administration of internal job processing system
Monitor scorecards from insurance companies, ensuring any changes in office protocol will result in increased performance
Communicate and meet with Insurers to review guidelines
Manage and oversee estimating standards ensuring protocols are adhered to
Monitors estimate / invoice timelines to ensure they are within client expectations, as well as produce reports to review Project Manager performance
Ensure communication and coordination between departments for job completion
Partake in and conduct contract and budget reviews, monitor work in progress (WIP) reports to ensure we are capturing contract and budgets accurately, audit files for closure for compliance issues and margin analysis
Participate with file resolution with customers, clients and vendors as necessary
Review and approve accounts payable invoices and job costing
Review file progression, invoicing and collection efforts
Monitor accounts receivables to ensure accountability
HUMAN RESOURCES
Support daily human resources activities and responsibilities
Review and approve staffing requirements, including the on-call schedule and vacation requests
Conduct interviews with potential candidates
Support on-going HR initiatives and ensure proper communication to all staff throughout the branch
Support training initiatives, both personal and professional, as well as mandatory training as identified by the Human Resources Department
Supervise, coach and mentor all employees
Prepare and conduct performance evaluations
Oversee and participate in Performance Management, ensuring proper accountability and documentation
MARKETING
Support and source marketing opportunities
Prepare, review and pool resources with other members of the management team to review business development, upcoming marketing opportunities and strategies to increase workflow and productivity
Attend industry conferences, meetings and training seminars for continual growth and development of network
Conduct regular office meetings to review recent business development and strategies to increase work-flow and productivity
Identify, incorporate and manage industry "best in class" services, trends and practices offered by Belfor
Responsibilities
Human Resources: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees
Safety: Verify all Belfor documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and Belfor policy at all Belfor locations and job sites
Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation
Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written
Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports
Time Management: Proven ability to multi-task in a fast-paced office environment
Qualifications
Post-secondary certificate, degree or diploma, preferably in Project Management, Business Management or Construction Management
5+ years' experience in construction, insurance or restoration industry
3+ years' experience in a leadership role required
Experience with Xactimate and Xactanalysis an asset
Excellent time management skills
Excellent decision making, critical thinking and problem solving skills
Comprehensive understanding of customer service, principles and practices
Eligible to operate a motor vehicle per Belfor's vehicle policy
Ability to work within a team or independently as needed
Strong written and verbal communication skills
Proven ability to multi-task in a fast paced environment
Intermediate to advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
Willing to work evenings, on call and weekends when requested
Periodic travel may be required
Criminal Record Check
Physical Demands
Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
Access and mobility in tight spaces
Fit Testing - half and full face mask as needed, annual certification required
Working at Heights - over 5 feet, periodically
Sustained periods of standing, sitting, walking, bending, and kneeling
BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.