Sr Program Manager - Merchant Success, BwP/MCF
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
Amazon has spent years building one of the world's most efficient and optimized supply chains. Santos is an organization based within the supply chain arm of Amazon and owns two products Buy with Prime (BWP) and Multi-channel fulfilment (MCF). Santos's mission is to make every merchant wildly successful, no matter where they sell, using Amazon-powered solutions.
We are seeking an experienced Program Manager to drive complex, cross-functional initiatives that directly support our mission of making every merchant wildly successful. The Merchant Success Program Manager will work across our Account Management, Sales, Marketing, and Sales Operations leaders to define and execute initiatives to grow, retain, and optimize merchants using BwP and MCF. The ideal candidate has a deep understanding of Account Management and Supply Chain. They will have strong communication skills, excellent ability to deep drive, and a track record of delivering results across cross-functional teams. This role requires a strong bias for action, comfort with ambiguity, and ability to think big.
Key job responsibilities
\tBuild and maintain comprehensive program roadmaps in support of our organizational goals, identifying dependencies, risks, and mitigation strategies
\tOversee account ownership processes/SOPs between Sales and Account Management
\tImprove processes for capturing merchant feedback, and effectively drive insights across our product and go-to-market teams
\tSupport goal and territory planning, including metrics/reporting/insights
\tDrive best practices and standardization across other Sales and Account Management teams (including our international teams)
\tLead cross-functional workstreams and influence without direct authority
\tDevelop and track program KPIs, providing regular updates to senior leadership
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Excellence in stakeholder management and executive communication
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Experience working cross functionally with tech and non-tech teams
- SQL Proficiency
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking an experienced Program Manager to drive complex, cross-functional initiatives that directly support our mission of making every merchant wildly successful. The Merchant Success Program Manager will work across our Account Management, Sales, Marketing, and Sales Operations leaders to define and execute initiatives to grow, retain, and optimize merchants using BwP and MCF. The ideal candidate has a deep understanding of Account Management and Supply Chain. They will have strong communication skills, excellent ability to deep drive, and a track record of delivering results across cross-functional teams. This role requires a strong bias for action, comfort with ambiguity, and ability to think big.
Key job responsibilities
\tBuild and maintain comprehensive program roadmaps in support of our organizational goals, identifying dependencies, risks, and mitigation strategies
\tOversee account ownership processes/SOPs between Sales and Account Management
\tImprove processes for capturing merchant feedback, and effectively drive insights across our product and go-to-market teams
\tSupport goal and territory planning, including metrics/reporting/insights
\tDrive best practices and standardization across other Sales and Account Management teams (including our international teams)
\tLead cross-functional workstreams and influence without direct authority
\tDevelop and track program KPIs, providing regular updates to senior leadership
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Excellence in stakeholder management and executive communication
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Experience working cross functionally with tech and non-tech teams
- SQL Proficiency
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.