Manager, Corporate Claims

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It's all about fulfilling our promise with a personal approach. With our team, you'll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...

• Develop, communicate, and implement a strategic vision for Corporate Claims, aligning with organizational goals and objectives.
• Define and enforce standardized claims handling procedures, policies, performance benchmarks, and best practices across all lines of business.
• Provide strategic oversight and direction to the Manager, Vendor Partnerships, ensuring vendor strategies are aligned with corporate objectives.
• Monitor and evaluate vendor performance, ensuring continuous improvement and optimal outcomes in leakage control, cost management, and CAT readiness.
• Collaborate on complex vendor negotiations and agreements to secure favorable terms.
• Establish and oversee comprehensive corporate claims reporting systems to deliver insights and analytics to leadership and stakeholders.
• Continuously evaluate claims performance and initiating strategic improvements.
• Ensure detailed, transparent reporting to stakeholders.
• Provide strategic claims insights and support to other internal teams, aligning Claims initiatives with broader corporate risk management and profitability objectives.
• Coach, mentor, and develop direct reports and Claims leaders.
• Collaboratively identify training opportunities for Claims staff.
• Cultivate a high-performance culture characterized by accountability, collaboration, innovation, and continuous learning.
• Effectively lead and oversee high-impact corporate Claims projects.
• Proactively identify, mitigate, and manage risks and barriers to successful project execution.

What you will bring...

• 8-10 years in senior claims management roles, with extensive experience leading complex claims strategies and operations.
• Experience managing strategic vendor partnerships, analytics-driven performance management, and high-level stakeholder engagement.
• Post-secondary education in Business, Insurance, or related discipline; CIP designation strongly preferred.
• Advanced strategic claims knowledge, including regulatory compliance, claims performance analytics, vendor management, and risk mitigation.
• Proficient with claims management software, analytical platforms, and comprehensive reporting tools.
• Exceptional strategic leadership, analytical capabilities, and decision-making skills.
• Strong interpersonal, communication, and negotiation abilities, adept at fostering relationships with internal and external stakeholders.
• Proven ability to successfully lead complex, high-stakes projects and initiatives under tight deadlines.
• Commitment to continuous improvement, innovation, and achieving excellence in claims management and customer service.

What we offer...

In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company's success through our incentive plan.

Intrigued? We can't wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.