Business Operations Analyst Lead - Membership Growth Office

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Business Operations Analyst Lead for our Membership & Growth Office.

This individual will analyze business operations and recommend key insights to inform decisions, evaluate business processes, identify gaps and design controls to mitigate risks, as well as integrate data analytics to improve insights to the business partners.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Acts as a trusted consultant to the business and Information Technology to identify solutions for complex projects through data reporting, analytics and complex projects deliverables.
• Accountable for managing the compilation, analysis and reporting of data; delivers key insights and recommendations on data trends to inform leaders and drive decisions.
• Maintains best practices as a technical subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively and fluidly interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Drives and influences key stakeholders on approaches and solutions for data reporting, analytics and complex projects deliverables.
• Applies expertise of information systems and data infrastructure to provide business and technical guidance to internal clients.
• Ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.
• Effectively communicates recommendations to all levels of management and influences strategic direction within the function.
• Stays abreast with industry knowledge regarding Enterprise Standards for Business Intelligence, Data and Business Analytics and shares best practices with team.
• Develops tailored presentation materials and presents complex analytics solutions to common business terminology for clients.
• Mentors and provides guidance to junior analysts to further technical acumen with data & analytics community.
• Maintains knowledge of emerging technologies and their application toward business solutions.

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau)
  OR
  Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
• Demonstrated knowledge of the function/discipline demonstrated through application of knowledge, skills, abilities, and technologies towards work products required. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Proven experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions.
• Strong interpersonal and communication skills to deliver information effectively and influence all levels of management.
• Comprehensive knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

What sets you apart:

• Functional knowledge of Data Governance and/or Data Management requirements.
• Experience with Tableau and Salesforce development, UAT and release management.
• Experience in Risk Mitigation from the Governance, Risk & Compliance (GRC) framework, with a focus on RCSA or PRCI.
• Capable of delivering Process Flow and Data Flow Diagram artifacts (Visio, Mural, Zoom Whiteboard, etc.)
• Practical experience or certification in Program/Project Management (PMI, PMP, etc.)
• Practical experience or certification in SAFe Agile (SA, SP, SSM, POPM)

Compensation range: The salary range for this position is: $114,080 - $218,030.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.