Director of Road Service

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America's premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of 'America's Greatest Workplaces for Women', one of only three truckload carriers to receive this recognition, and 'America's Greatest Workplaces for Diversity' one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a '2020 Glassdoor Top Places to Work' award, the 'Achievers 50 Most Engaged Workplaces Award' and by Deloitte Private and The Wall Street Journal as a '2021 US Best Managed Company'.

Committed to giving back the community, learn more about C.R. England Inc.'s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Summary

The Director of Road Service and Outside Maintenance is responsible for all maintenance activity outside the company shop network. This includes responsibility for a Road Service department of 30 people handling driver and vendor calls for outside maintenance. The position is also responsible to find vendor solutions to support dedicated operations not near a company maintenance facility. This is an extremely impactful position in the maintenance department responsible for over 50% of the maintenance budget, currently about $30 million. This person is responsible for leading a team that focuses on maximizing equipment availability while minimizing overall cost. This person must use excellent vendor management and negotiating techniques and always look for process improvement opportunities internally and externally. The Director of Road Service and Outside Maintenance interacts with all the operating divisions and many support departments to successfully support the business.

Position Responsibilities

• • Strategic Planning & Execution:
  
  Develop and implement maintenance plans, budgets, and schedules to ensure the long-term functionality and reliability of equipment.
  
  • Team Leadership & Supervision:
  
  Manage and supervise maintenance staff, including technicians, supervisors, and managers, ensuring they have the necessary resources and training.
  
  • Project Management:
  
  Coordinate and manage maintenance projects, including repairs, campaigns, and updates, ensuring projects are completed on time and within budget.
  
  • Asset Management:
  
  Oversee the maintenance of equipment, and other assets, ensuring they are in good working order and operating efficiently.
  
  • Safety Compliance:
  
  Ensure that all maintenance activities are conducted in a safe and compliant manner, adhering to relevant regulations and standards.
  
  • Problem Solving:
  
  Diagnose and resolve maintenance issues promptly and efficiently, minimizing downtime and disruptions.
  
  • Communication & Reporting:
  
  Maintain clear communication with Operations, including management, staff, and controllers, and provide regular reports on maintenance activities and performance.
  
  • Vendor Management:
  
  Negotiate contracts with vendors, ensuring the best value for the organization.
  
  • Inventory Control:
  
  Manage inventory of maintenance supplies and equipment, ensuring that necessary materials are readily available.
  
  • Budget Management:
  
  Develop and manage the maintenance budget, ensuring that resources are allocated effectively.
  
  • Continuous Improvement:
  
  Identify opportunities for improvement in maintenance processes and procedures, implementing best practices to enhance efficiency and effectiveness.

Essential job requirements may include, but not limited to

• Work closely with the operating divisions to support their maintenance needs.
• Work closely with support departments to work through accident processes, vendor bill payment, and safety and training needs.
• Work with vendors to provide superior service to the business at the lowest possible cost
• Keep company leadership informed of project priorities and any issues that may require their attention.
• Work with other department leaders to establish goals, align priorities and define departmental processes.
• Focus on development of personnel to improve their skills
• Must manage time effectively with minimum supervision, working in an efficient manner while performing tasks with varying time requirements.
• Practice and observe safety rules and regulations and encourage others to do so at all times
• Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies
• Treat each individual with care, dignity, fairness, respect and recognition
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for majority of tasks.

Job qualifications may include, but not limited to

• Ability to work with office equipment, utilizing computers for a majority of tasks and must be familiar with Microsoft Office suite of programs.
• Excellent organizational skills
• Accuracy and attention to detail
• Ability to adapt to changing environment
• Technical Expertise: Strong understanding of equipment, including Tractor, trailer and Reefer mechanical systems.
• Leadership & Management: Proven ability to lead, motivate, and manage a team of maintenance professionals.
• Project Management: Experience in planning, organizing, and executing maintenance projects.
• Problem-Solving: Ability to diagnose and resolve complex maintenance issues.
• Communication: Excellent written and verbal communication skills.
• Organizational Skills: Strong organizational and time management skills.
• Budgeting & Financial Acumen: Understanding of budgeting and financial management principles.
• Safety Knowledge: Knowledge of relevant safety regulations and standards.
• Computer Skills: Proficiency in using computer software for maintenance management and reporting.
• Analytical Skills: Ability to analyze data and identify trends

Physical Requirements

• Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
• Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 25 pounds.
• Capable of working extended hours, to include weekends, holidays and various shifts (to include evening and night shifts) as necessary.
• Capable of sitting at a desk for extended periods of time and working computer equipment Job Title here Date here
• Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
• Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Education and Experience

• 4 year degree or business-related field and commensurate work-related experience.
• Mechanical and technical knowledge a plus
• Transportation industry experience strongly preferred
• Proficient with Microsoft Office Suite
• Broad understanding transportation processes and standards
• Experience in Trucking Operations or Driver Management a strong plus
• Experience managing a team of people, preferably in a call center environment

C.R. England 2025

C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.