Group Manager, Documentation Services
Apply NowCompany: Emerson
Location: Austin, TX 78745
Description:
Job Description
As the Group Manager within the Documentation Services organization, you will manage a team of Documentation Program Managers to execute on the vision, strategy, and roadmap for documentation across multiple products and industries! You will be responsible for developing and growing your team, leading project requests, and collaborating with key customers across Documentation Services, R&D, Marketing, IT, and Support to ensure that NI provides an optimal documentation experience for both internal and external customers!
The NI Documentation Services organization is undergoing a digital transformation to improve our documentation support capabilities, spanning the entire customer journey from pre-sales to post-sales. This role will be instrumental in driving this transformation by ensuring the effective implementation of data-informed content strategies, information architecture principles, and industry-standard processes.
Primary Responsibilities
Qualifications
This job might be for you if:
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
As the Group Manager within the Documentation Services organization, you will manage a team of Documentation Program Managers to execute on the vision, strategy, and roadmap for documentation across multiple products and industries! You will be responsible for developing and growing your team, leading project requests, and collaborating with key customers across Documentation Services, R&D, Marketing, IT, and Support to ensure that NI provides an optimal documentation experience for both internal and external customers!
The NI Documentation Services organization is undergoing a digital transformation to improve our documentation support capabilities, spanning the entire customer journey from pre-sales to post-sales. This role will be instrumental in driving this transformation by ensuring the effective implementation of data-informed content strategies, information architecture principles, and industry-standard processes.
Primary Responsibilities
- Develop and grow your team through coaching, mentorship, and structured development opportunities.
- Oversee documentation requests and own the team's project roadmaps to ensure alignment with organizational priorities.
- Find opportunities for efficiency gains, propose relevant plans, and implement approved initiatives to enhance the documentation program's effectiveness.
- Work closely with Information Architects and the Documentation Strategy team to prioritize and support strategic documentation initiatives.
- Collaborate with other Documentation leaders to help define the direction of the Documentation Services organization.
- Cultivate an environment of innovation and continuous improvement within the Documentation Program Management team.
- Support and streamline data sources for doc program management, such as sales and bookings data, ni.com data, content health data, and company priorities.
- Effectively communicate documentation vision, strategy, and priorities to partner teams and to org members.
- Optimally communicate program/project status, tradeoffs, risks, and priorities to stakeholders including, but not limited to, senior leadership.
Qualifications
- 1-2 years of experience leading and developing teams
- 5+ years of project management, leadership, product ownership, and/or content strategy
- Strong leadership presence and ability to build and maintain critical relationships
- Proven ability to get things done in a complex organization through influence, collaboration, data, and deep knowledge of our documentation experience
- You influence decisions and change management through collaboration, leadership, and a customer-focused approach
- Ability to lead through challenging situations and decisions
- Ability to make and own key decisions as a business leader, while balancing input from key customers
- Exceptional interpersonal and communications skills across various levels of the organization including the ability to influence at all levels
- Strong capacity for leading change, dealing with ambiguity, and providing creative solutions without sacrificing sustainability and scalability
- Solid knowledge of technical documentation standard processes and enterprise documentation strategy in the digital era
- Must be a US Citizen or Green Card Holder
This job might be for you if:
- You enjoy being a people leader and driving professional development of your team.
- You are motivated by setting goals and performance milestones, as well as by owning and driving team KPIs
- You love taking difficult challenges and finding creative solutions without sacrificing sustainability or scalability along the way.
- You anticipate problems and think through multiple perspectives.
- You can work across multiple departments and with key leaders in the company.
- You pay attention to details, communicate clearly, and know your audience.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.