Head of Content Management, Digital Transformation, gTech Ads

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience working in content, technology, support operations, or related fields.
• 3 years of experience in people management.

Preferred qualifications:

• Experience working with stakeholders in Product and Engineering teams with a tech-first mindset, influencing outcomes, and driving measurable results.
• Knowledge of Google Ads and related ads products.
• Deep understanding of AI-powered content strategy tools and technologies.
• Strong understanding of content strategy, knowledge management principles, and data analysis, along with excellent communication and collaboration skills.
• Ability to manage multiple complex projects simultaneously while working with geographically dispersed, cross-functional teams and thriving in an often ambiguous environment.

About the job

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $168,000-$249,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Lead a team of Content Strategists and Knowledge Managers driving the development and delivery of high-quality content and knowledge required for Google Ads and internal users.
• Guide a team of Content Strategists and Knowledge Managers, fostering a culture that leverages AI to innovate the development, personalization, and delivery of high-quality knowledge for Google Ads users and internal teams.
• Lead a team of Knowledge Managers to create, curate, and maintain high-quality knowledge assets and deliver them across all surfaces.
• Identify, develop and maintain strong relationships with key stakeholders across Google, understanding their needs and expectations for knowledge management services.
• Establish and manage Key Performance Indicators (KPIs) to measure the effectiveness of the knowledge management strategy and demonstrate its impact on user satisfaction, self-sufficiency, and agent empowerment.