Directeur Principal(e) - Technologie de la clientèle d'entreprise/Sr. Director - Enterprise Client Technology

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Nous recherchons un professionnel expriment pour occuper le poste de Responsable des Services Technologiques pour les Clients Entreprises. Il s'agit d'un poste de direction stratgique responsable du dveloppement, de la mise en uvre et de la gestion des mthodologies et services technologiques selon les meilleures pratiques au sein du dpartement des Infrastructures d'Entreprise, ax sur l'Unit Commerciale de McKesson Canada. Ce Responsable des Services joue le rle de partenaire technologique cl pour le SVP et CIO du Canada et dirige les initiatives technologiques d'infrastructure multidisciplinaires au service de cette unit commerciale. Relevant du VP - Services Technologiques pour les Clients Entreprises, avec un lien hirarchique indirect au SVP et CIO de McKesson Canada, ce poste est crucial pour garantir que l'infrastructure technologique et les services aux clients de McKesson sont aligns sur les meilleures pratiques de l'industrie, optimiss pour l'efficacit et positionns pour soutenir les objectifs stratgiques de l'organisation. Le candidat idal sera un agent de changement avec une comprhension approfondie des meilleures pratiques technologiques, de la gestion des services d'infrastructure, et un bilan prouv dans la conduite d'initiatives d'amlioration des services technologiques.

Les principales responsabilits incluent :

• Servir de partenaire de confiance pour le SVP et CIO
• Diriger les Services sur le Terrain des Centres de Distribution, en fournissant des services de support technologique sur site en collaboration avec les responsables de site et rgionaux dans un engagement commun pour l'excellence oprationnelle technologique du site
• Assurer la livraison de l'excellence oprationnelle de l'infrastructure partir de services partags, en conduisant des amliorations de processus qui amliorent la stabilit et rduisent les incidents oprationnels
• valuer et maintenir un profil de risque d'infrastructure du paysage McKesson Canada
• tablir, maintenir et assurer l'excution d'une feuille de route de rduction des risques aligne et finance par le SVP et CIO de McKesson Canada
• Superviser l'impact budgtaire de tous les services IE&O et fournir des orientations budgtaires aux gestionnaires de services IE&O ainsi qu'au SVP et CIO de McKesson Canada
• Collaborer avec les responsables des achats et des services pour dvelopper et grer des relations stratgiques avec les partenaires technologiques et fournisseurs canadiens
• Promouvoir l'adoption des meilleures pratiques technologiques : Diriger l'identification, le dveloppement et la mise en uvre de mthodologies de meilleures pratiques au sein de l'organisation McKesson Canada. Assurer l'alignement avec les normes de l'industrie et les objectifs organisationnels.
• Conduire des initiatives d'optimisation des services technologiques : Cultiver l'amlioration continue des services technologiques, en se concentrant sur l'amlioration de l'efficacit, de la fiabilit et de la satisfaction des utilisateurs. Mettre en uvre des stratgies pour rationaliser les oprations et tirer parti de la technologie pour rpondre aux besoins de l'entreprise.
• Favoriser l'intgration et le soutien inter-dpartementaux : Collaborer avec l'informatique, les oprations, la scurit et d'autres dpartements cls pour garantir que les meilleures pratiques et services technologiques sont intgrs aux stratgies commerciales globales et aux plans oprationnels.
• tablir des indicateurs de performance et encourager l'amlioration continue : Dvelopper des indicateurs cls de performance (KPI) pour mesurer l'efficacit des meilleures pratiques mises en uvre et des services technologiques. Utiliser les retours d'exprience et les insights bass sur les donnes pour favoriser une amlioration continue.
• Assurer la gouvernance et la conformit des meilleures pratiques : tablir des cadres de gouvernance et des contrles de conformit pour garantir le respect des meilleures pratiques, des exigences rglementaires et des normes de l'industrie dans les services technologiques.

Formation/Enseignement

• Diplme de licence en technologies de l'information, informatique, administration des affaires ou dans un domaine connexe ; un diplme avanc ou des certifications professionnelles en gestion des services IT ou dans des domaines connexes est prfrable.

Exprience Professionnelle

• Ncessite gnralement [8-13+] annes d'exprience professionnelle et [2-6+] annes de comptences diversifies en leadership, planification, communication, organisation et motivation des personnes (ou exprience quivalente). Capacit penser en termes de vision globale et connecter les tendances du march pour faonner proactivement les stratgies internes.
• Comprhension avance des mthodologies d'analyse des donnes de sant actuelles et mergentes et des applications dans divers secteurs.
• Comptences efficaces en leadership, formation et prsentation, et exprience dans la direction de plusieurs quipes trs diversifies pour atteindre des rsultats.

Connaissances/Comptences Spcialises

• Exprience avre en gestion des services technologiques, dveloppement des meilleures pratiques et amlioration des processus, idalement dans un environnement d'entreprise grande chelle.
• Comprhension approfondie de l'infrastructure technologique, y compris le cloud, la plateforme, le rseau, le transport, la livraison d'applications, le datacenter, les services clients, et les meilleures pratiques de l'industrie en gestion des services IT.
• Comptences solides en leadership et planification stratgique, avec la capacit de mener des initiatives transversales et de grer des projets complexes.
• Excellentes comptences en collaboration et communication, capable d'engager efficacement les parties prenantes tous les niveaux de l'organisation.
• Comprhension forte de la gestion des incidents/problmes et de l'analyse des causes profondes.
• Connaissance des cadres de gouvernance, de gestion des risques et de conformit lis aux services technologiques.
• Penseur innovant avec un engagement tirer parti de la technologie pour amliorer l'efficacit et l'efficience organisationnelles.

Conditions de Travail :

Environnement (Bureau, entrept, etc.) -

• Environnement de bureau traditionnel.

We are looking for an experienced professional to fill our Enterprise Client Technology Service Manager position. This is a strategic leadership position responsible for the development, implementation, and management of best practice methodologies and technology services within the Enterprise Infrastructure department, focused on the McKesson Canada Business Unit. This Service Manager serves as a key technology partner for the Canada SVP & CIO, and focal leader for multi-disciplinary infrastructure technology initiatives serving this business unit. Reporting to the VP - Enterprise Client Technology Services, with dotted line reporting to the SVP & CIO of McKesson Canada, this position is crucial for ensuring that McKesson technology infrastructure and client services are aligned with industry best practices, optimized for efficiency, and positioned to support the organization's strategic goals. The ideal candidate will be a change agent with a deep understanding of technology best practices, infrastructure service management, and a proven track record in leading technology service improvement initiatives.

Key responsibilities include:

• Serve as a trusted partner to the SVP & CIO
• Lead Distribution Center Field Services, delivering onsite technology support services that are partnered with site and regional leaders with a shared commitment to site technology operational excellence
• Responsible to ensure the delivery of infrastructure operational excellence from shared services, driving process improvements that improve stability and reduce operational incidents
• Assess and maintain an infrastructure risk profile of the McKesson Canada Landscape
• Establish, maintain, and ensure execution of a de-risking roadmap that is aligned and funded by the SVP & CIO of McKesson Canada
• Oversee the budget impact of all IE&O services and provide budget guidance to both IE&O service managers and the SVP & CIO of McKesson Canada
• Partner with sourcing and service owners to develop and manage strategic Canadian technology partner and vendor relationships
• Spearhead the Adoption of Technology Best Practices: Lead the identification, development, and implementation of best practice methodologies within the McKesson Canada organization. Ensure alignment with industry standards and organizational goals.
• Drive Technology Service Optimization Initiatives: Cultivate continuous improvement in technology services, focusing on enhancing efficiency, reliability, and user satisfaction. Implement strategies to streamline operations and leverage technology to meet business needs.
• Foster Cross-Departmental Integration and Support: Collaborate with IT, operations, security, and other key departments to ensure technology best practices and services are integrated with overall business strategies and operational plans.
• Establish Performance Metrics and Drive Continuous Improvement: Develop key performance indicators (KPIs) to measure the effectiveness of implemented best practices and technology services. Utilize feedback and data-driven insights to drive ongoing improvement.

Ensure Best Practices Governance and Compliance: Establish governance frameworks and compliance controls to ensure adherence to best practices, regulatory requirements, and industry standards within technology services.

Education/Training -

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; advanced degree or professional certifications in IT service management or related areas preferred.

Business Experience -

• Typically requires [8-13+] years of professional experience and [2-6+] years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). Ability to think big picture and connect market trends to shape internal strategies proactively.
• Advanced understanding of current and emerging healthcare analytics methodologies and applications in various sectors.
• Effective leadership, training and presentation skills, and experience in leading multiple, highly-diverse teams to achieve results.

Specialized Knowledge/Skills -

• Proven experience in technology service management, best practices development, and process improvement, ideally within a large-scale enterprise environment.
• Deep understanding of technology infrastructure, including cloud, platform, network, transport, application delivery, datacenter, client services, and industry best practices in IT service management.
• Strong leadership and strategic planning skills, with the ability to drive cross-functional initiatives and manage complex projects.
• Excellent collaboration and communication skills, capable of engaging effectively with stakeholders at all levels across the organization.
• Strong understanding of incident/problem management and root-cause analysis.
• Knowledge of governance, risk management, and compliance frameworks related to technology services.
• Innovative thinker with a commitment to leveraging technology to drive organizational efficiency and effectiveness.

Working Conditions:

Environment (Office, warehouse, etc.) -

• Traditional office environment.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

Le.la titulaire de ce poste aura soutenir de faon quotidienne des clients internes et/ou externes l'extrieur du Qubec et/ou aux tats-Unis. Par consquent, ce poste requiert une matrise de l'anglais l'crit et l'oral. Veuillez noter que le nombre de postes dont les tches requirent une connaissance de la langue anglaise a t restreint dans la mesure du possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$143,600 - $239,300

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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