Digital Service Delivery Manager

BUILD YOUR CAREER AT TUFF SHED!

Job posting expires 4/21/2025.

Based in our National Support Center in south Denver, (I-25 & Colorado Blvd) Tuff Shed is recruiting for a Digital Service Delivery Manager, who is responsible for overseeing the delivery of innovative digital experiences across Software Support, Project Management, and Learning & Development teams. This role ensures reliable service delivery, drive operational excellence, and enhance the overall digital experience for Tuff Shed, Inc.'s team members and customers.

HYBRID WORK OPTION
(2-days home / 3-days in office)

Do you have what it takes to be a successful Digital Service Delivery Manager?

This individual will play a key role in coordinating cross-functional initiatives, maintaining alignment with business objectives, and fostering a collaborative, high-performance culture within the team.

The essential functions for this position include but are not strictly limited to:

Lead and develop cross-functional teams:

• Directly manage and mentor team leads and individual contributors within the Digital Support, Project Management, and Learning & Development teams.
• Promote knowledge sharing, cross-training, and professional growth within each team.
• Provide clear guidance, performance evaluations, and professional development plans.

Drive digital service delivery excellence:

• Ensure the seamless delivery of Digital Support Services, managing escalation processes, ticket queues, and incident resolution.
• Oversee the successful execution of Digital and business projects, ensuring alignment with company goals, budgets, and timelines.
• Lead the development and deployment of effective training programs that support business needs and employee development.

Operational strategy and process improvement:

• Evaluate and enhance operational processes and workflows across all teams to improve efficiency and service quality.
• Define and monitor key performance indicators (KPIs), objectives and key results (OKRs), and service level agreements (SLAs) to measure success and drive accountability.
• Collaborate with stakeholders to identify opportunities for digital transformation and innovation.

Budgeting, asset management, and vendor relationships:

• Assist the IT Director in developing and managing budgets related to Digital Support, Project Management, and Learning & Development initiatives.
• Oversee licensing, procurement, and inventory of IT infrastructure and software assets.
• Build and maintain relationships with external vendors and service providers to ensure quality support for Tuff Shed, Inc.'s digital ecosystem.

Stakeholder communication and reporting:

• Provide timely, accurate, and complete communication to leadership regarding risks, issues, dependencies, and decisions.
• Regularly report on team performance, project milestones, and training program outcomes to leadership and key stakeholders.
• Facilitate communication between technical teams, end-users, and business units, translating technical concepts into business-friendly language.

Skills:

• Strong leadership, coaching, and mentoring skills with the ability to foster collaboration and teamwork.
• Demonstrated project management expertise with a track record of delivering complex initiatives on time and within budget.
• In-depth knowledge of IT support services, infrastructure, and service management tools.
• Understanding of instructional design methodologies and Learning Management Systems (LMS) is a plus.
• Exceptional organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to engage with stakeholders at all levels.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Knowledge of Microsoft 365 (Teams, SharePoint, Azure) and enterprise IT environments is highly desirable.
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form.
• Ability to prepare written correspondence and reports that are grammatically correct and create a professional image for Tuff Shed, Inc.
• Ability to effectively communicate with executives, management, suppliers, customers, employees, and commercial accounts in a wide range of situations.
• Ability to effectively present information orally in one-on-one and small group situations to company leadership, customers and other employees and if necessary, the public.

Experience:

• 5 - 7 years of experience in IT service delivery or digital operations management preferred.
• Proven experience managing cross-functional teams.
• Experience in budget management and vendor relationship management is preferred.
• Project management experience implementing cloud based and leading edge enterprise technology.
• Expertise in Enterprise ERP type software such as Microsoft Dynamics, Nextworld, NetSuite and Salesforce is highly desired.
• Experience implementing and maintaining Enterprise software in the cloud is highly desired.

EDUCATION:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
• Project Management certification (PMP, PRINCE2) and/or ITIL certification is a plus.

WHAT'S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team! We offer competitive salary and benefits!
• PTO, paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan
• On-Demand Access to Your Pay! (restrictions may apply)

ABOUT TUFF SHED

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes and hold multiple U.S. Patents.

NEXT STEPS

• Learn more about us! Check out the Tuff Shed Website at www.TUFFSHED.com
• Interested? We encourage you to submit your resume for consideration

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Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.

Other details

• Pay Type Salary
• Min Hiring Rate $100,000.00
• Max Hiring Rate $130,000.00

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