Virtual Care Manager Lead
Apply NowCompany: Hamilton Health Sciences
Location: Hamilton, ON L8H 7T6
Description:
Unit Summary
As Ontario's most comprehensive healthcare system, and the only one in the province to provide care from pre-birth to end of life, we offer endless opportunities. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader, all at HHS. We are the largest employer in the greater Hamilton region, and play a vital role in training the next generation of health professionals in collaboration with our academic partners, including McMaster University and Mohawk College. We are a world-renowned hospital for healthcare research-ranked fourth in Canada-and we focus on improving the quality of care for our patients through innovation and evidence-based practices. Our multi-site hospital has over 1,400 beds and we offer world-leading expertise in many areas, including cardiac and stroke care, cancer care, palliative care and pediatrics. Open the door to a career that evolves with you. Start exploring opportunities now and join our team of over 15,000 dedicated staff, physicians, researchers and volunteers.
The Virtual Care Operations Team delivers and supports an enterprise approach to virtual care best practice, ensuring a seamless delivery of quality virtual care for patients, providers and the community. Its focus is to support virtual care as an integrated part of the clinical delivery model, where the patient and provider partner to reimagine the care experience. The Virtual Care team also includes the Virtual HomeGIM Clinic and other virtual care initiatives, with the intention to support patients and their families across HHS.
The Virtual Care Manager role will report to the Urgent and Ambulatory Care Portfolio. This position includes corporate and portfolio accountabilities, supporting both inpatient and outpatient areas related Virtual Care.
Position Summary
The Virtual Care Manager will serve as a leader, coach and project manager for the implementation, advancement, integration and evaluation of virtual care across HHS. Reporting to the Director, Urgent and Ambulatory Care, the Manager will advance and strengthen virtual care, shifting virtual from a pandemic response to integrating virtual care practices into HHS clinical service delivery models. This role is highly integrated with the Ambulatory and Community Systems Task Force and Models of Care Task Force under the Workforce Planning Strategic Plan. As a co-lead of the Digital/Virtual Health working group, the Virtual Care Manager continues to play a key role informing Epic optimization. The Manager will provide oversight and coordination of the Virtual Care Operations Team members and their associated accountabilities such as managing the virtual project intake process, supporting teams in their transitions to virtual care and development of virtual care policies and standard work; execute the long term Virtual Care strategy at HHS; and lead and promote the evaluation of virtual care offerings across the organization.
The Manager will develop and foster key relationships across HHS and externally to advance and sustain the virtual care strategy at HHS. This will include but is not limited to strengthening partnerships with corporate support services, clinical and physician leadership, and ensuring patients and families are integrated into the development and design of virtual care models.
The Manager develops and leads virtual care innovative programs including the Virtual HomeGIM Clinic and Virtual Nurse-to-Nurse Support Line. This includes program strategy and development, leadership of staff, and program evaluation for success.
In alignment with the HHS remote work policy, the potential for a hybrid work model is negotiable dependent on patient and clinical need.
Schedule Work Hours
Monday-Friday Day
Qualifications
1. Undergraduate Degree-Health Related Discipline, Busine
2. 5+years of management experience in health care sector, preferred
3. 5+ years' experience leading large, complex initiatives from multiple perspective
4. Experience in leading teams to successfully achieve outcomes of a complex nature
5. Knowledge of Provincial Health care initiatives and government strategies related to virtual care an asset
6. Demonstrated excellence in leadership, organizational, team building, critical thinking and conflict resolution skill
7. Demonstrated knowledge and experience with providing and/or leading virtual care services within a healthcare environment, preferred
8. Demonstrated skill experience in Quality Improvement principle
9. Knowledge of the roles of the interdisciplinary health care team and how they interact
10. Demonstrated experience in and knowledge of Project Management principles and their application
11. Demonstrated creativity and innovation in the delivery of patient care service
12. Demonstrated excellence in the ability to initiate, model and support change in a constructive manner
13. Ability to advocate, motivate and influence others in order to gain their support and commitment
14. Demonstrated ability to collaborate and engage constructively with internal and external stakeholders at all levels of an organization
15. Skills of a "Self-starter" who can work with limited guidance
16. Excellent Verbal and written communication skill
17. Excellent presentation skills and use of power point
18. Able to deliver services both onsite or virtually
Guidelines
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment
Proficiency in both Official Languages, French and English, is considered an asset
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement
As Ontario's most comprehensive healthcare system, and the only one in the province to provide care from pre-birth to end of life, we offer endless opportunities. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader, all at HHS. We are the largest employer in the greater Hamilton region, and play a vital role in training the next generation of health professionals in collaboration with our academic partners, including McMaster University and Mohawk College. We are a world-renowned hospital for healthcare research-ranked fourth in Canada-and we focus on improving the quality of care for our patients through innovation and evidence-based practices. Our multi-site hospital has over 1,400 beds and we offer world-leading expertise in many areas, including cardiac and stroke care, cancer care, palliative care and pediatrics. Open the door to a career that evolves with you. Start exploring opportunities now and join our team of over 15,000 dedicated staff, physicians, researchers and volunteers.
The Virtual Care Operations Team delivers and supports an enterprise approach to virtual care best practice, ensuring a seamless delivery of quality virtual care for patients, providers and the community. Its focus is to support virtual care as an integrated part of the clinical delivery model, where the patient and provider partner to reimagine the care experience. The Virtual Care team also includes the Virtual HomeGIM Clinic and other virtual care initiatives, with the intention to support patients and their families across HHS.
The Virtual Care Manager role will report to the Urgent and Ambulatory Care Portfolio. This position includes corporate and portfolio accountabilities, supporting both inpatient and outpatient areas related Virtual Care.
Position Summary
The Virtual Care Manager will serve as a leader, coach and project manager for the implementation, advancement, integration and evaluation of virtual care across HHS. Reporting to the Director, Urgent and Ambulatory Care, the Manager will advance and strengthen virtual care, shifting virtual from a pandemic response to integrating virtual care practices into HHS clinical service delivery models. This role is highly integrated with the Ambulatory and Community Systems Task Force and Models of Care Task Force under the Workforce Planning Strategic Plan. As a co-lead of the Digital/Virtual Health working group, the Virtual Care Manager continues to play a key role informing Epic optimization. The Manager will provide oversight and coordination of the Virtual Care Operations Team members and their associated accountabilities such as managing the virtual project intake process, supporting teams in their transitions to virtual care and development of virtual care policies and standard work; execute the long term Virtual Care strategy at HHS; and lead and promote the evaluation of virtual care offerings across the organization.
The Manager will develop and foster key relationships across HHS and externally to advance and sustain the virtual care strategy at HHS. This will include but is not limited to strengthening partnerships with corporate support services, clinical and physician leadership, and ensuring patients and families are integrated into the development and design of virtual care models.
The Manager develops and leads virtual care innovative programs including the Virtual HomeGIM Clinic and Virtual Nurse-to-Nurse Support Line. This includes program strategy and development, leadership of staff, and program evaluation for success.
In alignment with the HHS remote work policy, the potential for a hybrid work model is negotiable dependent on patient and clinical need.
Schedule Work Hours
Monday-Friday Day
Qualifications
1. Undergraduate Degree-Health Related Discipline, Busine
2. 5+years of management experience in health care sector, preferred
3. 5+ years' experience leading large, complex initiatives from multiple perspective
4. Experience in leading teams to successfully achieve outcomes of a complex nature
5. Knowledge of Provincial Health care initiatives and government strategies related to virtual care an asset
6. Demonstrated excellence in leadership, organizational, team building, critical thinking and conflict resolution skill
7. Demonstrated knowledge and experience with providing and/or leading virtual care services within a healthcare environment, preferred
8. Demonstrated skill experience in Quality Improvement principle
9. Knowledge of the roles of the interdisciplinary health care team and how they interact
10. Demonstrated experience in and knowledge of Project Management principles and their application
11. Demonstrated creativity and innovation in the delivery of patient care service
12. Demonstrated excellence in the ability to initiate, model and support change in a constructive manner
13. Ability to advocate, motivate and influence others in order to gain their support and commitment
14. Demonstrated ability to collaborate and engage constructively with internal and external stakeholders at all levels of an organization
15. Skills of a "Self-starter" who can work with limited guidance
16. Excellent Verbal and written communication skill
17. Excellent presentation skills and use of power point
18. Able to deliver services both onsite or virtually
Guidelines
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment
Proficiency in both Official Languages, French and English, is considered an asset
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement