Chief Operations Officer

PRIMARY DUTY, PURPOSE, AND OBJECTIVES :

The Chief Operations Officer is a key leadership role overseeing the management and operational efficiency of the organization's IDD residential, day programs and any future expansion of community-based services. Working closely with the CEO/Executive Director, the COO is responsible for ensuring medical and behavioral health compliance, maintaining clinical integrity, and driving operational excellence across all residential and day programs at Ralph Scott Lifeservices. Additionally, the COO collaborates with the Chief Executive Officer (CEO) and Chief Administrative Officer (CAO) to develop strategic initiatives, uphold best practices, ensure regulatory compliance, enhance team-based care, and lead quality improvement and practice transformation efforts.

JOB DUTIES, FUNCTIONS, AND RESPONSIBILITIES :

Program Operations and Service Delivery

• Oversee all IDD residential and day program operations to ensure efficient and effective service delivery.
• Develop and implement operational policies and procedures that align with program goals and regulatory standards.
• Monitor program performance, identify areas for improvement, and implement strategies to enhance service quality and outcomes.
• Ensure compliance with all relevant regulations, accreditation requirements, and industry best practices.
• Oversee the implementation of innovative programs to enhance service offerings.

Staff Leadership and Development

• Lead, mentor, and supervise directors and staff, fostering a positive and productive work environment.
• Conduct regular performance evaluations, provide constructive feedback, and promote professional growth and development.
• Ensure all staff are properly screened and trained in accordance with agency policies and regulatory requirements.
• Foster a culture of accountability by offering direct feedback and ensuring organizational goals are met.

Financial Oversight and Resource Management

• Monitor program budgets, identify cost-saving opportunities, and explore strategies for revenue enhancement.
• Collaborate with the finance department to ensure accurate and timely financial reporting.
• Ensure the successful implementation of new revenue streams in accordance with contractual agreements.

Strategic Planning and Organizational Growth

• Partner with the CEO to develop and execute the organization's strategic plan.
• Identify and pursue opportunities for program growth and expansion.
• Participate in strategic planning to prepare for future organizational growth.
• Ensure strategic initiatives align with the organization's mission, vision, and values.
• Design and optimize processes that support new organizational strategies.

Regulatory Compliance and Quality Assurance

• Ensure compliance with all statutory, licensure, and accreditation standards.
• Identify and resolve systemic challenges that impact service integration and quality of care.
• Develop and enforce standardized clinical practices and operational procedures across the organization.
• Promote a culture of continuous improvement, excellence, and compliance.
• Manage and oversee all compliance and contractual requirements, ensuring clear communication and coordination with direct reports.

Community Engagement and Advocacy

• Represent the organization at community events, meetings, and industry forums.
• Attend external meetings and events to stay informed about industry trends and advocate for Ralph Scott Lifeservices.

Executive Leadership and Collaboration

• Meet regularly with the executive team to set objectives, track progress, and provide continuous feedback.
• Foster a team-based approach to care and service delivery improvement.
• Work closely with the Chief Executive Officer and Chief Administrative Officer to align strategies with organizational priorities.

Routine Required Functions :

• Oversee and optimize daily business operations to ensure efficiency, productivity, and alignment with strategic goals.
• Analyze key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Manage operational budgets, monitor expenditures, and drive cost-saving initiatives without compromising service delivery.
• Oversee workforce planning, staffing, and employee development to maintain a high-performing team.
• Ensure compliance with industry regulations, company policies, and operational best practices.
• Serve as a key liaison between departments, ensuring smooth communication and operational alignment.
• Collaborate with executives, department heads, and external partners to drive strategic initiatives.
• Foster a positive, inclusive, and mission-driven workplace by embedding core values into daily operations, leadership practices, and decision-making.
• Lead initiatives that reinforce a high-performance culture, employee well-being, and engagement, ensuring that organizational values are reflected in policies, communication, and leadership behaviors.

MEASURES FOR SUCCESS :

• Programs run smoothly with minimal service disruptions.
• Work is done competently, efficiently, and within budget.
• Regular performance evaluations are conducted, with measurable improvements in staff effectiveness and accountability.
• Implementation of streamlined workflows and operational efficiencies that enhance overall effectiveness.
• A leadership approach that fosters responsibility, transparency, and a commitment to excellence at all levels of the organization.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Ability to learn and apply relevant laws and regulations.
• Ability to communicate both orally and in writing.
• Ability to interpret technical writing.
• Ability to get along with a variety of personalities and put others at ease.
• Knowledge of desktop computers and computer systems.

MINIMUM QUALIFICATIONS, AND CREDENTIALS :

• Master's degree in human services, Sociology, Psychology or other related field.
• Minimum of 5-7 years of experience in a leadership role within an IDD residential or day program setting.
• Proven ability to manage and motivate staff, develop and implement programs, and manage budgets.
• Strong understanding of IDD services, regulations, and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant regulatory and accreditation requirements.
• Experience with quality improvement initiatives and data analysis.