Director, Care Management
Apply NowCompany: Summit Health
Location: Phoenix, AZ 85032
Description:
About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
Join Village Medical as a Director, Care Management in Phoenix, AZ
Join the frontlines of today's healthcare transformation
Why Village Medical?
At Village Medical, we're looking for a Director of Care Management for the Arizona Market to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.
As a Director of Care Management, you will provide direct oversight and leadership to multi-disciplinary care management staff that enables our organization to deliver exceptional patient and provider experiences.
Could this be you?
In this role, you will design care management service delivery that is aligned with organizational goals for clinical, financial and experience outcomes across all practice groups. As a member of our team, you'll collaborate with Village Medical market leadership, operations and analytic teams to successfully execute quality metric outcomes.
How you can make a difference
Skills for success
Experience to drive change
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
Join Village Medical as a Director, Care Management in Phoenix, AZ
Join the frontlines of today's healthcare transformation
Why Village Medical?
At Village Medical, we're looking for a Director of Care Management for the Arizona Market to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.
As a Director of Care Management, you will provide direct oversight and leadership to multi-disciplinary care management staff that enables our organization to deliver exceptional patient and provider experiences.
Could this be you?
In this role, you will design care management service delivery that is aligned with organizational goals for clinical, financial and experience outcomes across all practice groups. As a member of our team, you'll collaborate with Village Medical market leadership, operations and analytic teams to successfully execute quality metric outcomes.
How you can make a difference
- Leveraging payer content knowledge to ensure care teams execute against established goals across multiple payers
- Measuring clinical outcomes by using internal and external benchmarking to build action plans and proactively address opportunities for improvement
- Collaborating with the value-based care operations and analytics teams to execute on organizational strategy and execute quality metric outcomes
- Articulating barriers and challenges across the management structure to identify solutions that contribute to the development of a sustainable platform for care management programming
- Holding market leaders and teams accountable for delivering patient services aligned with organizational goals for clinical, financial and experience outcomes
- Leading strategic planning, program development and operations management across the team
- Identifying and extending opportunities for staff development and actively participating in the recruitment of care management talent
- Managing daily operations of care management employees, integrating workflows with physicians, and practice staff, to achieve outcomes and eliminate barriers to success
Skills for success
- Strategic ability with an affinity for operations; not afraid to dig into the details of the work to influence a positive outcome
- Ability to create structured narrative around qualitative data
- Superior relationship skills with the ability to craft meaningful partnerships
- Positive attitude with a solution-oriented approach and a comfort working within ambiguity
- A passion for being hands-on in problem-solving and execution
- A low ego and humility; an ability to gain trust through communication and doing what you say you will do
Experience to drive change
- Bachelor's degree in nursing with current RN licensure in state of Arizona OR
- Master's degree in social work with clinical license in state of Arizona
- 5+ years of direct management experience leading teams in a high growth environment
- 5+ years of clinical, bedside nursing experience
- Minimum 5+ years experience managing Care Managers in a value-based or Accountable Care Organization OR
- Care management leadership experience as Director or Manager and/or previous value-based care experience strongly preferred
- In-depth, working knowledge of state and regulatory guidelines
- Experience with quality improvement methodology, practice and execution
- Demonstrated business and financial acumen
- Experience building successful processes across care settings from acute care to ambulatory care to sub-acute, etc. through relationships and a data-driven approach
- Proficiency in the Microsoft office suite of products including Outlook, Word, Excel and Power Point
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.